Rebecca Pereira
Auckland,Wiri
Summary
Motivated and compassionate nursing student with over a year worth of experience in customer service at Kmart, looking to gain practical experience in the healthcare field. I've volunteered at rest and aged care homes, where I discovered my passion for helping elderly residents and providing empathetic and compassionate care. I’m eager to bring my interpersonal skills and foundational nursing knowledge to gain practical experience in the healthcare sector, contributing to a positive environment and supporting the well-being of residents as I continue my studies in nursing.
Overview
2
2
years of professional experience
Work History
Store Team Member
Kmart
04.2023 - Current
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Health Sciences - Nursing
Auckland University of Technology
Auckland, NZ07.2027
High School Diploma -
Papatoetoe High School
Papatoetoe, NZ11.2023
High School Diploma -
Indian School Al Wadi Al Kabir
Muscat, Oman 02.2023
Skills
- Workplace Safety
- Reliability and punctuality
- Positive attitude
- Compassionate Caregiving
- Relationship Building
- Patient Care
- Active Learning & Listening
- Energetic and Enthusiastic
- Computer Skills
- Administrative Support
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
French
Professional Working
Hindi
Professional Working
Interests
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Backpacking and Hiking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteering at local animal shelters and rescue organizations
- I enjoy helping others and giving back to the community
References
Available upon request
Timeline
Store Team Member
Kmart
04.2023 - Current
Bachelor of Health Sciences - Nursing
Auckland University of Technology
High School Diploma -
Papatoetoe High School
High School Diploma -
Indian School Al Wadi Al Kabir
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