Rebecca Priest
Nelson,NSN
Summary
Healthcare professional with proven track record in supporting patient care and clinical operations. Adept at collaborating with multidisciplinary teams to ensure quality outcomes and adapt to evolving needs. Possesses expertise in patient communication, medical terminology, and administrative tasks. Known for reliability, strong work ethic, and patient-focused approach.
Knowledgeable Healthcare Support Worker with solid background in healthcare support. Skilled in assisting with daily patient care and contributing to positive patient experience. Demonstrated ability in maintaining patient records and supporting medical staff effectively.
Healthcare professional with commitment to high standards and result-driven care. Known for valuable contributions in patient assistance and supporting healthcare teams. Reliable and adaptable, with strong skills in patient care and communication, fostering collaborative working environment.
Experienced with patient care and support tasks. Utilizes effective communication to enhance patient experiences and support team dynamics. Knowledge of healthcare procedures ensures seamless care delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Administrator
Can Plan
03.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Parts Assistant
Haven Motors
07.2023 - 03.2024
- Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action to maintain accuracy.
- Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
Customer Service Representative
The New Zealand Automobile Association
07.2020 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Healthcare Support Worker
Aged Care
11.2019 - 02.2020
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
- Contributed to a positive work culture by supporting colleagues in their duties and offering assistance when needed.
- Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
Education
New Zealand Certificate in Health And Wellbeing - Healthcare
NMIT
Nelson, NZ09-2020
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Personable and approachable
Timeline
Administrator
Can Plan
03.2024 - Current
Parts Assistant
Haven Motors
07.2023 - 03.2024
Customer Service Representative
The New Zealand Automobile Association
07.2020 - 07.2023
Healthcare Support Worker
Aged Care
11.2019 - 02.2020
New Zealand Certificate in Health And Wellbeing - Healthcare
NMIT
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