Rebecca Pycroft
Halswell,Christchurch
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
Wild Earth Yarns
01.2022 - Current
- Sole Charge
- Opening and closing of the store
- Stock management
- Customer service
- Processing sales
- Cleaning
- Reconciliation
- Stocking shelves
- Preparing stock for the shelves
- Fulfilling orders and dispatching
- Managing incoming stock
- Editing stock on the website as necessary
- Reporting anything I need to, to the owner
- Built and Building relationships with regular customers
Lead Event organiser
Christchurch WoolFeast
01.2019 - Current
- Lead organizer for the South Island's largest annual Knitting, Weaving, and Spinning Market.ket
- Co-ordinate 50 vendors
- Lease with vendors and volunteers.
- Ensure a smooth event from pack in to pack out
- 1000 Customers throughout the day
- Followed local regulations for events.
- Developed event plans, timelines and budgets.
- Designed contracts, collected fees, and booked venues for events.
- Ensured compliance with health and safety regulations at all times.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Resolved any issues that may arise before or during an event.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
Owner
KiwiYarn-a
01.2017 - Current
- Customer Service
- Website editor
- Reconciliation
- Dispatching Orders
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Collaborated with other owners on joint ventures and shared resources.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- GST and Income tax knowledge
- Xero
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Hotel Housekeeping Supervisor
Novotel
Christchurch
07.2012 - 03.2018
- Company Overview: Christchurch
- Reconciliation, end of day reports
- Room Allocation and morning briefing
- Council staff
- Training on the job
- Room check before release
- Communicate with reception and other departments to maintain smooth running of hotel
- Customer service
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Order linen, and stock linen cupboard
- Clean hotel establishment, including rooms, lobbies, restrooms, and elevators, public areas, reception, and management offices
- Replenish room supplies, such as drinking glasses, and hotel brochures, and bathroom items, tea and coffee, dry-cleaning bags
- Dust and polish furniture and equipment
- Empty wastebaskets, and transport waste to disposal areas
- Keep storage areas and carts well-stocked and neat
- Report any guest and maintenance issues to housekeeping supervisor
- Christchurch
Hotel Housekeeper
Ibis
Christchurch
05.2007 - 07.2012
- Company Overview: Christchurch
- Customer service
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Order linen, and stock linen cupboard
- Clean hotel establishment, including rooms, lobbies, restrooms, and elevators, public areas, reception, and management offices
- Replenish room supplies, such as drinking glasses, and hotel brochures, and bathroom items, tea and coffee, dry-cleaning bags
- Dust and polish furniture and equipment
- Empty wastebaskets, and transport waste to disposal areas
- Keep storage areas and carts well-stocked and neat
- Report any guest and maintenance issues to housekeeping supervisor
- Christchurch
Hotel Housekeeper
Latimer Hotel
Christchurch
11.2006 - 05.2007
- Company Overview: Christchurch
- Customer service
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean hotel establishment, including rooms, lobbies, restrooms, and elevators
- Replenish room supplies, such as drinking glasses, writing supplies and hotel brochures, and bathroom items
- Dust and polish furniture and equipment
- Empty wastebaskets, and transport waste to disposal areas
- Keep storage areas and carts well-stocked and neat
- Report any guest and maintenance issues to housekeeping supervisor
- Christchurch
Education
Certificate - Restaurant Wine and Bar, Business Administration and Computer
Christchurch Polytechnic Institute of Technology
Christchurch01.2004
Skills
- Promotional planning
- Performance monitoring
- Merchandise planning
- Inventory control
- Loss prevention
- Hiring and training
- Budgeting and cost control
- Upselling and cross selling
- Customer service
- Detail-oriented
- Resourceful nature
- Stock management
- Advertising and marketing
- Friendly and outgoing
- Safety mindset
- Meticulously detail-oriented
- Accurate money handling
- Decision-making skill
- Dependable and reliable
- Point of sale systems
- Stockroom management
- Problem-solving
- Highly motivated
- Payment processing
- Store operations
- Strong multi-tasking
- Store opening and closing
- Retail operations
- Decision-making
Hobbies and Interests
- Keen knitter and go to a knitting group
- Love going to the gym and walking at the Quarry
References
- Jacqui McLaughlin, Owner, Wild Earth Yarns, jacqui@wildearthyarns.co.nz, 0212984660
- Sarah Ross, Co-Lead WoolFeast organiser, Piolt_sarah@yahoo.com
Attributes
- Have high cleaning standards
- Have an ‘eye’ for detail and seek to obtain and maintain excellent standards
- Have excellent time management skills, and able to work under pressure
- Resilient with a proactive attitude
- Able and confident to communicate with customers and employees
- Have the ability to counsel staff if not performing and lead the team by example
- Have the ability and experience to train staff through on the job training
- Able to take instruction from superiors and apply it
- Creative, innovative and being able to multi-task
- Hands-on, solution focused with great initiative
- Able and willing to adapt to employers’ and customers’ needs. Proactively engaging with customers
- Natural ability to negotiate and build relationships with the confidence to grow and maintain
- Retail experience, customer service
- Genuine passion for clear communication
- Able to deal with customer feedback in a positive and appropriate manner
- Open communication style, great people skills
- Work well in a team of any size
- Supervisory experience, driven to lead
- Caring, Compassionate and a great listener
Timeline
Retail Store Manager
Wild Earth Yarns
01.2022 - Current
Lead Event organiser
Christchurch WoolFeast
01.2019 - Current
Owner
KiwiYarn-a
01.2017 - Current
Hotel Housekeeping Supervisor
Novotel
07.2012 - 03.2018
Hotel Housekeeper
Ibis
05.2007 - 07.2012
Hotel Housekeeper
Latimer Hotel
11.2006 - 05.2007
Certificate - Restaurant Wine and Bar, Business Administration and Computer
Christchurch Polytechnic Institute of Technology
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