Rebecca Spratt

• Handled confidential documents in an organized fashion according to established protocol.
• Facilitated communication between different departments within the organization.
• Processed banking daily.
• Provided administrative support to the Sales team.
• Managed office supplies inventory and placed orders when necessary.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Processed invoices for payment using accounting software applications.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Collaborated with manager to develop strategies for achieving sales and profit goals.
• Trained and developed service department staff to drive performance.
• Created written estimates and obtained customer consent to proceed.
• Adhered to customer service standards to foster satisfaction and retention.
• Pitched in to complete various duties during peak periods or employee absences.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Complete daily Eftpos and banking records
• Complete service manager reports when requested
• Responsible for maintaining manufacturer scores above benchmark
• Support and assist all staff members for he service department

Ford Academy Certificate of completion

• Customer Experience
• Selling skills for service advisors
• Understanding your workplace

2021 completing Certificate in Business (first line management level 4) though Mito

2021 Accepted on Eagers Automotive NZ Emerging Leadership programme.

• Contributed to business growth by confirming customer satisfaction with service and quality.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Reported positive and negative feedback to management team.
• Mentored junior team members and managed employee relationships.
• Earned Employee of the year 2015,2016,2018
• Achieved top satisfaction, retention and referral rankings on consistent basis.
• Performed store opening duties, including completing banking and Eftpos records

Internally transferred to Silverdale North Harbour

• Driveway service, discussing the job card and any concerns always providing a high level of customer service
• Upsell a range of products to meet KPI’s and bonus targets
• Monitoring and keeping customers updated while their vehicle is in the workshop
• A broad range of admin duties from phone calls regarding making appointments, warranty, giving advice and answering

questions

• Completing all paperwork and filing through-out the day and at the close of business
• Ordering parts and supplying quotes for vehicles
• Cash handling and providing the banking process each day
• Completing all tasks for the day in a timely manner in a very busy environment

During this time I was selected to complete Advisor training in Brisbane with Mitsubishi and Hyundai level 1