Rebecca Thwaites
Auckland Central,AUK
Summary
Dedicated and knowledgeable psychology student with a focus on quality and teamwork. Passionate about public service and community involvement, demonstrated through extensive volunteer work. A quick learner with the ability to add value to any team. Proven track record of successfully leading projects through effective leadership, communication, and teamwork.
Overview
8
8
years of professional experience
Work History
Mates Coordinator
Great Potentials Foundation
02.2024 - Current
- Conducted interviews with potential candidates for open positions within the organization.
- Led and oversaw mentoring and tutoring sessions within the MATES program, focusing on disadvantaged youth in New Zealand.
- Contributed to the development and enhancement of curriculum and activities targeted at addressing educational underachievement in youth during key transition points (Year 8 and Year 13).
- Coordinated team of mentors and tutors to ensure smooth delivery of MATES sessions, providing guidance, support, and training.
- Fostered supportive and inclusive environment for participants, actively engaging with them to address educational needs and goals.
Mates Junior Mentor
Great Potentials Foundation
01.2023 - 11.2023
- Established meaningful connections with adolescents to provide academic and emotional support while assisting them in setting goals, acquiring vital life skills, and creating a nurturing environment for personal growth.
- Assisted in the development of a mentoring program for at-risk youth.
- Facilitated weekly group sessions with mentees to help them identify and resolve personal issues.
Guest Speaker
Hauora Taiwhenua Rural Health Network
11.2023 - 11.2023
- Delivered engaging speeches and educational sessions on health careers to students in rural primary schools throughout the South Island.
- Collaborated with event organizers on scheduling, logistics, and other details.
- Compiled data for post-event evaluations and follow-ups.
- Facilitated conversations between panelists during Q&A sessions.
- Prepared detailed outlines of topics to be discussed at each engagement.
- Adapted language and style according to target demographics.
Call Center Representative
2B Connected
01.2023 - 02.2024
- Handled customer enquiries and transferred calls while providing excellent customer care.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Educational Consultant
Inspiration Education
05.2023 - 12.2023
- Provided academic support and tuition in Mathematics, English, and Science to high school students.
- Provided guidance and support to students in the development of individualized academic plans.
- Facilitated student and parent meetings to discuss educational goals, progress and challenges.
- Conducted assessments to identify learning needs and developed appropriate strategies to address them.
- Collaborated with teachers, administrators and counselors to ensure that each student's educational plan was effectively implemented.
Tutor
Cluey Limited
01.2023 - 07.2023
- Offered tutoring services to students in primary and secondary levels, focusing on English and Mathematics, on a weekly schedule.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Assisted students in developing effective study habits and strategies for success in school.
- Maintained accurate records of student attendance and progress.
Warehouse Worker
Not Socks
01.2022 - 01.2023
- Carried out responsibilities including order picking, packaging, stock take, replenishment, and gift packaging.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Event Hostess
Venues Ōtautahi
01.2020 - 01.2022
- Performed tasks such as event setup and clearing in multiple positions including casual worker, suite host, bartender and waitress.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Pharmacy Sales Assistant
Bargain Chemist
01.2020 - 01.2022
- Performed store setup tasks, managed inventory stocking and organization, provided customer assistance and processed sales transactions.
- Greeted customers and answered their questions regarding product availability, pricing, and usage.
- Assisted in the stocking of shelves with medications and other products.
- Resolved customer complaints in a professional manner.
- Maintained records of daily sales transactions and inventory levels.
- Organized promotional displays at store entrance to attract customers' attention.
- Adhered to safety regulations when handling pharmaceuticals and medical devices.
Event Server
Moveable Feasts
01.2019 - 01.2021
- Catered and served food for casual and seasonal events, including buffets
- Assisted in managing registration tables and distributed name tags as needed.
- Collaborated with catering staff to ensure adequate supplies were on hand throughout the event.
- Answered questions from attendees regarding event details, schedules and locations.
Pharmacy Sales Assistant
Ilam Pharmacy
01.2017 - 01.2020
- Demonstrated strong customer service skills by assisting customers with purchases, operating as a cashier and ensuring proper organization of products on shelves.
- Greeted customers and answered their questions regarding product availability, pricing, and usage.
Education
Bachelor of Science - Psychology
University of Auckland
Auckland11-2024
Level 1, 2 & 3 With Excellence Endorsement
NCEA
Villa Maria College
01.2021
Skills
- Academic advisement
- Social integration support
- Administrative Leadership
- Data Entry
- Professional Networking
- Relationship Building
- Event Planning
- Display building
- Processing payments
- Product management and pricing
- Stock management
- Lesson Planning
- Student Evaluation
- Online tutoring
Accomplishments
- Academic and Diligence Award 2016
- Excellence Award for Music, German and English 2017, Mathematics and Social Studies 2018
- Service Award for Exemplary service to Ronald McDonald House and Breakfasts at Schools
- Excellence Endorsement in History, English, Science and Religious Studies at Level 1, Calculus and Religious Studies in Level 2 and in Religious Studies in Level 3
- Cultural Award for Exemplary Commitment to the Arts at Villa Maria – 2019
- Gold Award for Exemplary Academic Achievement – 2019
- Winner of University of Otago Vice Chancellors Academic Scholarship – worth $5000 - 2021
- 1st year of Biomedical Science and 2nd year of Psychology completed at the University of Auckland
- Certificate of Merit in recognition of excellent scholastic achievement in Physics 160, Physics for Life Sciences 2022
Service
Ronald McDonald House Charities
- Frequent volunteer at annual appeals and fashion shows, assisting with event coordination and guest engagement.
Christmas and St Patrick’s Disabled Ball
- Dedicated volunteer, providing support to ensure a memorable experience for attendees with disabilities.
School Breakfast Programs
- Regular volunteer, helping to prepare and serve nutritious breakfasts to schoolchildren, ensuring a healthy start to their day.
Kai for the Community
- Consistent volunteer, actively involved in preparing and distributing meals to the homeless, contributing to community well-being.
Annual Blood Donor
- Committed to helping others through regular blood donations, demonstrating a strong sense of social responsibility.
Peer Support Leader
- Provided mentorship and support to peers, fostering a positive and inclusive environment within the community.
Personal
I am currently studying at the University of Auckland and am deeply committed to addressing disparities in New Zealand's Education and Health Care sectors. These issues resonate deeply with me, and I am dedicated to making a meaningful impact in these areas. As the 5th eldest among nine siblings, I've developed crucial skills like leadership and time management through navigating the complexities of a large family. Additionally, I am passionate about music, health, and fitness.
References
References are available upon request.
Timeline
Mates Coordinator
Great Potentials Foundation
02.2024 - Current
Guest Speaker
Hauora Taiwhenua Rural Health Network
11.2023 - 11.2023
Educational Consultant
Inspiration Education
05.2023 - 12.2023
Mates Junior Mentor
Great Potentials Foundation
01.2023 - 11.2023
Call Center Representative
2B Connected
01.2023 - 02.2024
Tutor
Cluey Limited
01.2023 - 07.2023
Warehouse Worker
Not Socks
01.2022 - 01.2023
Event Hostess
Venues Ōtautahi
01.2020 - 01.2022
Pharmacy Sales Assistant
Bargain Chemist
01.2020 - 01.2022
Event Server
Moveable Feasts
01.2019 - 01.2021
Pharmacy Sales Assistant
Ilam Pharmacy
01.2017 - 01.2020
Bachelor of Science - Psychology
University of Auckland
Level 1, 2 & 3 With Excellence Endorsement
NCEA
Villa Maria College
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