REBECCA WATTS
Hamilton,North Island
Summary
Results-driven Account Manager - B2B Business Development, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, client relationship management, and market analysis. Excel in communication, negotiation, and problem-solving to achieve sales targets and foster business growth.
Overview
28
28
years of professional experience
Work History
Account Manager - B2B Business Development
ATT Apprenticeship Training Trust
Auckland, North Island
09.2022 - Current
- Completed comprehensive customer review meetings to uncover and meet new needs.
- Prospected leads, identified decision-makers and built initial connections through cold calling.
- Develop and grow the ATT Host Business through identifying and developing strategic business relationships resulting in the sourcing of new hosts.
- Take the lead in the development of new business opportunities that supports ATT's overall growth and financial strategy.
- Increase market share, ensure retention of talent and improve ATT's reputation as the preferred provider of group training schemes.
- Deliver all requirements of apprentice management and responsible for placing profiled candidates.
- To develop other areas of ATT business where required.
- To show leadership in the specified division by operating at a high level, while supporting ATT's strategic goals.
Corporate Account Manager
Rentokil Pest Control/Initial Hygiene
Auckland, North Island
08.2016 - 07.2022
- Developed strong relationships with corporate clients to ensure satisfaction and loyalty.
- Conducted regular account reviews to assess client needs, progress, and overall satisfaction.
- Collaborated with cross-Account Management.
- Manage customer accounts to ensure service delivery expectations are met.
- Contribute to portfolio growth through the development and acquisition of new, existing accounts.
- Conduct regular quality audits of PC servicing.
- Assess customer needs and deliver appropriate sales/service solutions to meet customer needs and expectations.
- Establish and maintain an account management call cycle.
- Renegotiate customer contracts and resign service agreements and proactively reduce terminations.
- Work with National Accounts in building local level relationships and service National Accounts customers.
- Ensure negotiation of customer contracts is conducted in accordance with internal policies and requirements.
- Educate users of our services.
- Ensure client feedback is acted upon within agreed timeframes.
- In conjunction with the Manager, develop strategy to proactively reduce and manage terminations.
- Respond to and save customer terminations.
- Respond to and resolve all account issues to achieve customer retention.
Sales Consultant / Retail
Carpet Court - Takanini
Auckland, North Island
11.2014 - 06.2016
- Due to being made redundant I took up a position within retail until I found a more suitable role that suited my skillset as a professional sales person.
Media Sales Consultant
Fairfax. Media - Stuff
Auckland, North Island
06.2014 - 11.2014
- Sales Consultative role for the motoring division of the Franklin County News Community based newspaper.
- Stuff was restructuring throughout the Northern Region, my role was Disestablished as of the 27th of November 2014.
Business Development Executive
Telecom / Spark
Auckland, North Island
03.2013 - 03.2014
- As a Business Development Executive, the position requirements were to grow business revenue by providing consultative advice to clients, while being comfortable targeting a wide range of businesses and continue to source and follow up leads.
- Build and leverage relationships.
- Develop a network of customers to grow and manage within the telecommunications sector of the Telco business unit.
- Quality and target the most appropriate decision makers with the market.
- Work collaboratively in order to meet monthly and quarterly targets.
- Getting to know designated territory and canvassing it to find new customers and opportunities.
- Achieving successful results in a challenging B2B sales environment.
Courier Driver
Freightways
Auckland, North Island
02.2010 - 03.2012
- Sub-contracting courier driver employed under the Freightways Group – companies included: Post Haste, Castle Parcels and New Zealand Couriers.
- I saw this job as an opportunity to fulfill the dream of running/owning one's own business.
- I committed to the role for a year ensuring that all duties were completed to satisfactory level, however, found a 14 hour day too strenuous and the results unsatisfactory, for the return on investment.
Key Account Manager
Vodafone New Zealand (under new brand ONE)
Auckland, North Island
01.2007 - 01.2010
- Sales responsibility for strategic First Mobile Corporate clients such as Hell Pizza (Nationwide), Aspec Construction, Franchised Businesses Ltd (point of contact for all Nationwide Hire A Hubby and Green Acre Franchisees), Work and Income Support, NZ Brands Ltd and Clearwater Construction.
- This was an on-going consultative role to identify and develop new business opportunities within client data base.
- Achieve product sales budget with respect to volume.
- Achieve Gross profit objectives.
- Ensure debt collection objectives are achieved in a professional manner that ensured sound on-going relationships with respective clients.
- Maintain and enhance the profile of First Mobile Corporate as a Brand.
- Complimented for special competence and performance, while handling difficult situations or solving problems.
- Maintained a high level of consumer satisfaction i.e. training, product awareness/knowledge.
- Built and maintained solid strong lasting relationships with clients, on the phone and in person.
- Reason for leaving Vodafone, was purely to pursue a personal goal towards owing a successful courier run, whilst working and representing a corporate leader within the transport market, Freightways/New Zealand Couriers.
Account Manager
Fuji Xerox New Zealand Limited
Auckland, North Island
03.2005 - 12.2006
- Territory management, 20 to 25 confirmed appointments a week, average of 4 proposals presented a week, outcome of 6 - 8 confirmed sales a month.
- Generate and close new business sales through initiative, informed product awareness and general industry knowledge.
- Prospect for new business through various channels.
- Annual and Monthly Budgets to be achieved.
- Ongoing Training and Product Knowledge.
- Putting Proposals/Recommendations together.
- Keeping effective prospect records and produce account plans, business forecast reports and revenue reports as requested by management of Fuji Xerox New Zealand Ltd.
- Exceeded budget December 2006, requirement 100% for the month, end result 200%.
- Consistently met or exceeded sales expectations.
- Present Recommendations confidently to staff located on premise, or on site at Fuji Xerox New Zealand Limited.
- Successful photocopier demonstrations delivered to large groups while visiting the Fuji Xerox solution showrooms.
- Awards and incentives given for over achieving sales budgets.
- Reason for leaving Fuji Xerox Ltd, was to improve my knowledge as a sales person and working towards a personal achievement in my career progression, being employed as a Key Accounts Manager, for an established corporate telco company.
Business Development Manager
Corporate Print Solutions
Auckland, North Island
10.2003 - 03.2005
- Managed and grew existing portfolio of 4 major accounts.
- Communicate client needs back to Corporate Print Solutions, utilize and co-ordinate all available resources, to ensure appropriate solutions were provided to satisfy the clients specific needs in a cost and profit effective manner.
- Develop New Business.
- Manage Existing portfolio.
- Cold Calling.
- Selling Offset and Digital Print.
- Making Appointments.
- Working with Production Team on Solutions.
- Ranked second in peer group of eight National Sales Representatives.
- Successfully competed and kept out larger competitors, such as Neville Newcombe, Copy Centre, even those offering a cheaper service.
- New business revenue growth within the first six months of sales role, $45,000k.
Sales Representative
The Yellow Pages
Auckland, North Island
01.2002 - 10.2003
- Maintain and grow existing customer spend within The Yellow/White pages for the year.
- Provide new /existing clientele with market information on competitor activity trends and product needs in order to maintain a market awareness.
- Quarterly objectives to be adhered to as a team and individual performance.
- Competitions of a Full Yellow & White Pages Canvas for 2007.
- Won many new business accounts with companies such as Friendly Stonemason, Aro Memorials, Mobile Ceramics NZ Ltd - Howick.
- Negotiated profitable contracts with existing customers, with revenue growth of up to $60,000k for the 2007 Yellow Pages publication.
- Increased profit growth within the Manukau/Counties portfolio by 30%.
PA / National Sales Administrator
RICOH New Zealand Limited
Auckland, North Island
02.1998 - 01.2002
- Liaising with Finance Companies such as Dorchester Finance, UDC Finance to process Sales Teams Photocopier deals.
- Following whole process through from start to finish of a Photocopier Deal.
- Implementing figures into system to pay out Sales Teams Individual commissions.
- Worked alongside HR Department for monthly pays and commissions.
- General Receptionist Duties.
- Data Entry.
- Filing.
- Product Trainer.
- Organising Appointments.
- Hands on customer staff training on how to use purchased equipment i.e. Fax or Multifunctional Device Photocopier.
- Follow Up on Account Managers Deal.
- Liaise with client after initial sale.
- Ongoing Training.
Education
Diploma - Psychology
Career Acadamey NZ
Auckland, North IslandSkills
- CRM proficiency
- Pipeline management
- Budget management
- Contract negotiation
- Product and service sales
- Customer relationship management
- Sales forecasting
- Lead generation
- Team collaboration
- Client onboarding
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- Conflict resolution
- New territory penetration
- Data-driven decision making
- Quote formulation
- Verbal and written communication
- Strategic account development
- Relationship management
- Promotional sales events
- Revenue growth
- Analytical skills
- Territory management
- Customer complaint resolution
- Sales processes
- Staff training and development
- Goal setting
- Customer service
- Professionalism
- Full-cycle sales process
- Solution selling
- New business development
- Self motivation
- Digital sales
- Active listening
- Multitasking capacity
- Client retention
- Employee retention
- Task prioritization
- Sales territory growth
- Multitasking Abilities
- Sales plan implementation
- Sales strategy development
- Product demonstration
- Client relationship management
- Team recruiting and onboarding
- Sales coordination
- Adaptability
- Cross-selling
- Aftermarket sales
- Brand-building strategies
- Problem-solving aptitude
- Time management abilities
Timeline
Account Manager - B2B Business Development
ATT Apprenticeship Training Trust
09.2022 - Current
Corporate Account Manager
Rentokil Pest Control/Initial Hygiene
08.2016 - 07.2022
Sales Consultant / Retail
Carpet Court - Takanini
11.2014 - 06.2016
Media Sales Consultant
Fairfax. Media - Stuff
06.2014 - 11.2014
Business Development Executive
Telecom / Spark
03.2013 - 03.2014
Courier Driver
Freightways
02.2010 - 03.2012
Key Account Manager
Vodafone New Zealand (under new brand ONE)
01.2007 - 01.2010
Account Manager
Fuji Xerox New Zealand Limited
03.2005 - 12.2006
Business Development Manager
Corporate Print Solutions
10.2003 - 03.2005
Sales Representative
The Yellow Pages
01.2002 - 10.2003
PA / National Sales Administrator
RICOH New Zealand Limited
02.1998 - 01.2002
Diploma - Psychology
Career Acadamey NZ