REBECCA WATTS
Hamilton,North Island
Summary
Professional with experience in B2B business development and account management. Adept at building and maintaining strong client relationships, driving revenue growth, and identifying new business opportunities. Strong focus on teamwork and achieving results, adaptable to changing needs. Skills include strategic planning, customer relationship management, and effective communication. Known for reliability and results-oriented approach.
Overview
28
28
years of professional experience
Work History
Account Manager - B2B Business Development
ATT Apprenticeship Training Trust
Auckland, North Island
09.2022 - Current
- Completed comprehensive customer review meetings to uncover and meet new needs.
- Prospected leads, identified decision-makers and built initial connections through cold calling.
- Develop and grow the ATT Host Business through identifying and developing strategic business relationships resulting in the sourcing of new hosts.
- Take the lead in the development of new business opportunities that supports ATT's overall growth and financial strategy.
- Increase market share, ensure retention of talent and improve ATT's reputation as the preferred provider of group training schemes.
- Deliver all requirements of apprentice management and responsible for placing profiled candidates.
- To develop other areas of ATT business where required.
- To show leadership in the specified division by operating at a high level, while supporting ATT's strategic goals.
Corporate Account Manager
Rentokil Pest Control/Initial Hygiene
Auckland, North Island
08.2016 - 07.2022
- Developed strong relationships with corporate clients to ensure satisfaction and loyalty.
- Conducted regular account reviews to assess client needs, progress, and overall satisfaction.
- Collaborated with cross-Account Management.
- Manage customer accounts to ensure service delivery expectations are met.
- Contribute to portfolio growth through the development and acquisition of new, existing accounts.
- Conduct regular quality audits of PC servicing.
- Assess customer needs and deliver appropriate sales/service solutions to meet customer needs and expectations.
- Establish and maintain an account management call cycle.
- Renegotiate customer contracts and resign service agreements and proactively reduce terminations.
- Work with National Accounts in building local level relationships and service National Accounts customers.
- Ensure negotiation of customer contracts is conducted in accordance with internal policies and requirements.
- Educate users of our services.
- Ensure client feedback is acted upon within agreed timeframes.
- In conjunction with the Manager, develop strategy to proactively reduce and manage terminations.
- Respond to and save customer terminations.
- Respond to and resolve all account issues to achieve customer retention.
Sales Consultant / Retail
Carpet Court - Takanini
Auckland, North Island
11.2014 - 06.2016
- Due to being made redundant I took up a position within retail until I found a more suitable role that suited my skillset as a professional sales person.
Media Sales Consultant
Fairfax. Media - Stuff
Auckland, North Island
06.2014 - 11.2014
- Sales Consultative role for the motoring division of the Franklin County News Community based newspaper.
- Stuff was restructuring throughout the Northern Region, my role was Disestablished as of the 27th of November 2014.
Business Development Executive
Telecom / Spark
Auckland, North Island
03.2013 - 03.2014
- As a Business Development Executive, the position requirements were to grow business revenue by providing consultative advice to clients, while being comfortable targeting a wide range of businesses and continue to source and follow up leads.
- Build and leverage relationships.
- Develop a network of customers to grow and manage within the telecommunications sector of the Telco business unit.
- Quality and target the most appropriate decision makers with the market.
- Work collaboratively in order to meet monthly and quarterly targets.
- Getting to know designated territory and canvassing it to find new customers and opportunities.
- Achieving successful results in a challenging B2B sales environment.
Courier Driver
Freightways
Auckland, North Island
02.2010 - 03.2012
- Sub-contracting courier driver employed under the Freightways Group – companies included: Post Haste, Castle Parcels and New Zealand Couriers.
- I saw this job as an opportunity to fulfill the dream of running/owning one's own business.
- I committed to the role for a year ensuring that all duties were completed to satisfactory level, however, found a 14 hour day too strenuous and the results unsatisfactory, for the return on investment.
Key Account Manager
Vodafone New Zealand (under new brand ONE)
Auckland, North Island
01.2007 - 01.2010
- Sales responsibility for strategic First Mobile Corporate clients such as Hell Pizza (Nationwide), Aspec Construction, Franchised Businesses Ltd (point of contact for all Nationwide Hire A Hubby and Green Acre Franchisees), Work and Income Support, NZ Brands Ltd and Clearwater Construction.
- This was an on-going consultative role to identify and develop new business opportunities within client data base.
- Achieve product sales budget with respect to volume.
- Achieve Gross profit objectives.
- Ensure debt collection objectives are achieved in a professional manner that ensured sound on-going relationships with respective clients.
- Maintain and enhance the profile of First Mobile Corporate as a Brand.
- Complimented for special competence and performance, while handling difficult situations or solving problems.
- Maintained a high level of consumer satisfaction i.e. training, product awareness/knowledge.
- Built and maintained solid strong lasting relationships with clients, on the phone and in person.
- Reason for leaving Vodafone, was purely to pursue a personal goal towards owing a successful courier run, whilst working and representing a corporate leader within the transport market, Freightways/New Zealand Couriers.
Account Manager
Fuji Xerox New Zealand Limited
Auckland, North Island
03.2005 - 12.2006
- Territory management, 20 to 25 confirmed appointments a week, average of 4 proposals presented a week, outcome of 6 - 8 confirmed sales a month.
- Generate and close new business sales through initiative, informed product awareness and general industry knowledge.
- Prospect for new business through various channels.
- Annual and Monthly Budgets to be achieved.
- Ongoing Training and Product Knowledge.
- Putting Proposals/Recommendations together.
- Keeping effective prospect records and produce account plans, business forecast reports and revenue reports as requested by management of Fuji Xerox New Zealand Ltd.
- Exceeded budget December 2006, requirement 100% for the month, end result 200%.
- Consistently met or exceeded sales expectations.
- Present Recommendations confidently to staff located on premise, or on site at Fuji Xerox New Zealand Limited.
- Successful photocopier demonstrations delivered to large groups while visiting the Fuji Xerox solution showrooms.
- Awards and incentives given for over achieving sales budgets.
- Reason for leaving Fuji Xerox Ltd, was to improve my knowledge as a sales person and working towards a personal achievement in my career progression, being employed as a Key Accounts Manager, for an established corporate telco company.
Business Development Manager
Corporate Print Solutions
Auckland, North Island
10.2003 - 03.2005
- Managed and grew existing portfolio of 4 major accounts.
- Communicate client needs back to Corporate Print Solutions, utilize and co-ordinate all available resources, to ensure appropriate solutions were provided to satisfy the clients specific needs in a cost and profit effective manner.
- Develop New Business.
- Manage Existing portfolio.
- Cold Calling.
- Selling Offset and Digital Print.
- Making Appointments.
- Working with Production Team on Solutions.
- Ranked second in peer group of eight National Sales Representatives.
- Successfully competed and kept out larger competitors, such as Neville Newcombe, Copy Centre, even those offering a cheaper service.
- New business revenue growth within the first six months of sales role, $45,000k.
Sales Representative
The Yellow Pages
Auckland, North Island
01.2002 - 10.2003
- Maintain and grow existing customer spend within The Yellow/White pages for the year.
- Provide new /existing clientele with market information on competitor activity trends and product needs in order to maintain a market awareness.
- Quarterly objectives to be adhered to as a team and individual performance.
- Competitions of a Full Yellow & White Pages Canvas for 2007.
- Won many new business accounts with companies such as Friendly Stonemason, Aro Memorials, Mobile Ceramics NZ Ltd - Howick.
- Negotiated profitable contracts with existing customers, with revenue growth of up to $60,000k for the 2007 Yellow Pages publication.
- Increased profit growth within the Manukau/Counties portfolio by 30%.
PA / National Sales Administrator
RICOH New Zealand Limited
Auckland, North Island
02.1998 - 01.2002
- Liaising with Finance Companies such as Dorchester Finance, UDC Finance to process Sales Teams Photocopier deals.
- Following whole process through from start to finish of a Photocopier Deal.
- Implementing figures into system to pay out Sales Teams Individual commissions.
- Worked alongside HR Department for monthly pays and commissions.
- General Receptionist Duties.
- Data Entry.
- Filing.
- Product Trainer.
- Organising Appointments.
- Hands on customer staff training on how to use purchased equipment i.e. Fax or Multifunctional Device Photocopier.
- Follow Up on Account Managers Deal.
- Liaise with client after initial sale.
- Ongoing Training.
Education
Diploma - Psychology
Career Acadamey NZ
Auckland, North IslandSkills
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Issue resolution
- Contract negotiation
- Revenue growth
- Account management
- Training and mentoring
- Territory and account management
Personal Information
Timeline
Account Manager - B2B Business Development
ATT Apprenticeship Training Trust
09.2022 - Current
Corporate Account Manager
Rentokil Pest Control/Initial Hygiene
08.2016 - 07.2022
Sales Consultant / Retail
Carpet Court - Takanini
11.2014 - 06.2016
Media Sales Consultant
Fairfax. Media - Stuff
06.2014 - 11.2014
Business Development Executive
Telecom / Spark
03.2013 - 03.2014
Courier Driver
Freightways
02.2010 - 03.2012
Key Account Manager
Vodafone New Zealand (under new brand ONE)
01.2007 - 01.2010
Account Manager
Fuji Xerox New Zealand Limited
03.2005 - 12.2006
Business Development Manager
Corporate Print Solutions
10.2003 - 03.2005
Sales Representative
The Yellow Pages
01.2002 - 10.2003
PA / National Sales Administrator
RICOH New Zealand Limited
02.1998 - 01.2002
Diploma - Psychology
Career Acadamey NZ