Rebecca West

I was responsible for working with clients and their families to support life events including significant moves – such as to retirement living – and home tasks like decluttering and property improvements. The role required excellent organisational skills, developing and maintaining strong supplier relationships, and a lot of empathy dealing with clients in challenging circumstances. In this role I:

• Project managed execution of jobs to schedule using excellent organisation skills and effective relationships with trades people, movers, agents and other suppliers
• Provided clients with a friendly, efficient and professional service in often challenging situations, resolving on-the-spot issues whilst maintaining excellent customer service
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quoted for jobs and invoiced clients using Purchase Orders.
• Provided client quotes and managed invoicing

As practice manager, I was responsible for the efficient and effective day to day running of a busy central Wellington dental practice. I created and maintained a positive work environment for a team of 15 professionals with a focus on positive outcomes for patients. In this role I:

• Managed recruitment, training, supervision and professional development of a team of 11 dental hygienists and support staff
• Worked to continually improve and maintain office efficiency by implementing new organisational policies and procedures, including best practice patient data management
• Managed patient communication and customer service, including remedying complaints and improving patient services based on feedback
• Provided advice to practice healthcare professionals on business decisions

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Achieved monthly sales targets
• Hired, trained new associates in successful sales and performance strategies.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Completed store opening and closing procedures by counting drawers and managing security.
• Demonstrated exemplary customer service by engaging clients on sales floor.