Rebekah Barrett
Summary
Employee that is very driven and eager to take on new tasks. excellent interpersonal skills, flexibility, and strong work ethic. adept at picking up new abilities fast and functioning efficiently without supervision. As an inspiring leader, I have expertise taking on new responsibilities and moving fast to implement constructive changes that promote business success. concentrated on maximizing employee engagement and performance via the use of monitoring, training, and morale-building strategies.
Overview
14
14
years of professional experience
Work History
Financial Assistance Specialist
ASB North Wharf
Auckland CBD
08.2021 - Current
- Responsible for managing and responding to vulnerable customers experiencing financial hardship.
- Ensuring integrity and confidentiality is maintained at all times whilst dealing with personal financial information.
- Ensuring that work processes and procedures and well documented and updated accurately.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Participated on forums to address sensitive customer issues with relevant stakeholders and offering recommendations for assisting our most vulnerable customer beyond the scope of the Financial Assistance Role.
- Case management proficiency with more than 100 files exceeding.
- provide clients with timely and relevant advice to aid in their financial recovery.
Credit Solutions Officer
ASB
Auckland CBD
06.2020 - 08.2021
- Discovering gaps in financial circumstances, informing consumers of any outstanding obligations with ASB, and offering a repayment plan that benefits the bank and the customer.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- cycled across the early and late collections areas to help customers at all stages of their collections journey.
- provided assistance to the recoveries team with data input for our deceased estates clients and ensured all information was correct and current.
Customer Service Officer
ASB
New Lynn Branch, Auckland
06.2019 - 06.2020
- Engaging with customers to provide financial support for various transactions
This includes, but is not limited to, deposits, withdrawals, and transfers of foreign currency. - Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated customer complaints and disputes in a professional manner.
Sales Assistant
Bras 'N' Things
Auckland
11.2018 - 06.2019
- Engaged with customers on an intimate level to assist with lingerie needs and providing customers with a positive experience, ensuring they leave the store feeling empowered.
- Assisted in creating displays to promote products.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained cleanliness of the sales floor area at all times.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
Crew Trainer/Area Supervisor
McDonald's
Brisbane
09.2009 - 08.2018
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Ensured that all safety protocols were followed during training sessions.
- Provided written evaluations of employee performance to management.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Provided constructive feedback and one-on-one coaching to employees.
- Kept training materials updated with regulatory, procedural, or policy changes.
- Monitored stock levels and places new orders to ensure there was always sufficient product in store.
- Received award for Crew Trainer of the year in 2011
HR Intern
Veracity Technology
Brisbane
02.2018 - 05.2018
- The Queensland University of Technology arranged the three-month internship arrangement.
- Completed administration and human resource tasks for a small company that specialized in cloud-based IT platforms.
- Interpreted and explained human resources policies, procedures or regulations.
- Produced Standard Operating Procedure documentation for every HR procedure in the company.
Administration Assistant
Rohrig Constructions
Brisbane
02.2014 - 08.2014
- performed general clerical duties such as: photocopying, faxing, mail distribution maintaining records and modifying various documents using Microsoft suite 365 applications.
- Directed customer communication to appropriate department personnel.
- Prepared and prioritized calendars and correspondence.
- Maintained accurate department and customer records.
- Scheduled appointments, meetings and events for management staff.
- Processed incoming and outgoing mail and packages
Education
Financial Advice Competency
ASB - Learn Plus
03-2023
Bachelor of Business - Human Resources
Queensland University of Technology
07-2018
Certificate III in Retail Operations
McDonald’s Australian Limited RTO
01.2016
Certificate III in Business Administration
Sarina Russo Institute
10-2014
Skills
- Microsoft Office
- Debt Management
- Complaint Handling
- Attention to Detail
- Analytical and Critical Thinking
- Process Improvement
- Thrives in a fast paced environment
- People Leader Experience
- Customer Service-Focused
- Decision-Making
- Collections Proficiency
- Oral and Written Comprehension
- Data Entry
- Document Analysis
Strengths And Achievements
- Created training programs for all employees by using Jamison’s Learning Management system. Incorporated a compliance system to track completion of training.
- Updated current policy forms and issued them to all employees
- Successfully calculated employee salary increases to align with the increase in CPI of Australia
- Worked at three different stores across Queensland where I was promoted to Crew Trainer/Area Supervisor
- Crew member of the month 2009
- Drive thru of the year 2011
- Chairperson of the Health and Safety Committee
References
Written references available upon request
Affiliations
- Volunteering
- Outdoor Activities
- Dancing
- Playing Board Games
References
References available upon request.
Timeline
Financial Assistance Specialist
ASB North Wharf
08.2021 - Current
Credit Solutions Officer
ASB
06.2020 - 08.2021
Customer Service Officer
ASB
06.2019 - 06.2020
Sales Assistant
Bras 'N' Things
11.2018 - 06.2019
HR Intern
Veracity Technology
02.2018 - 05.2018
Administration Assistant
Rohrig Constructions
02.2014 - 08.2014
Crew Trainer/Area Supervisor
McDonald's
09.2009 - 08.2018
Financial Advice Competency
ASB - Learn Plus
Bachelor of Business - Human Resources
Queensland University of Technology
Certificate III in Retail Operations
McDonald’s Australian Limited RTO
Certificate III in Business Administration
Sarina Russo Institute
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