Rebekah Fulton

As a Machine Sales Coordinator, I provided critical coordination to monitor and deliver high-value machines from the factory to customer. I served as a key link between the Service Department & Sales team. Some aspects included:

• Facilitated and led cross-functional meetings between Sales and Service departments to align on machine requirements, objectives, and expected outcomes.
• Monitored key performance metrics including cost efficiency, project timelines, quality control, transportation logistics, and invoicing accuracy.
• Maintained and updated a central sales database to track Machine progress, streamline communication, and support sales planning.
• Prepared and presented monthly performance reports, highlighting machine sales progress, revenue trends, expenses, and strategic insights.
• Developed and delivered IBP (Integrated Business Planning) packs, coordinated meetings, and supported strategic initiatives.
• Implemented targeted strategies to reduce inventory levels in alignment with company budget objectives and forecasting goals

In my role, I successfully coordinated operations for the New Zealand portfolio of assets by:

• Portfolio Coordination: Managed the New Zealand portfolio of client assets, ensuring efficient project execution and full compliance with client contract requirements
  
• Record Maintenance: Maintained accurate records of services provided for each client, ensuring transparency and accountability.
  
• Customer Communication: Handled incoming calls and inquiries from customers regarding Asset Protection and Repairs, providing prompt and informative responses.
  
• Quality Assurance Reporting: Created detailed reports on quality assurance metrics related to service delivery, facilitating a continuous improvement approach.
  
• Contractor Management: Developed and implemented strategies for effective contractor management, ensuring optimal performance and collaboration.
  
• Project Scheduling and Budgeting: Tracked project schedules and consistently completed jobs on time while adhering to budget constraints, demonstrating strong project management skills.
  
• Safety Compliance: Assessed company operations for compliance with safety standards, prioritizing a safe and secure work environment.
  
• Goal Setting and Evaluation: Set specific goals for projects to measure progress and evaluate end results, contributing to the overall success of each initiative.
  
• Client and Contractor Communication: Acted as the first point of contact for clients and contractors, ensuring professionalism and accurate communication for successful collaboration
  

In my previous role, I was responsible for a diverse range of tasks that showcased my organizational and administrative skills. Some aspects include:

• Facilities Management Support: Assisted the Facilities Manager with various tasks such as Building Warrant of Fitness (BWOF) compliance, first aid checks, and overseeing waste management.
• First Point of Contact for Facilities: Acted as the primary point of contact for facilities, handling phone calls, greeting clients, and liaising with suppliers and contractors.
• Building Maintenance: Execute and schedule preventive and planned maintenance tasks for the building to ensure optimal day-to-day health, safety, and overall building upkeep
• Monthly Forecasting: Conducted monthly forecasting activities to anticipate and plan for future needs and challenges.
• File Management and Project Coordination: Managed both physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials effectively.
• Shipping Coordination: Prepared shipping logistics, liaising with providers such as DHL, NZPOST, SUB60, etc., to ensure seamless transportation of goods.
• National Goods Management: Managed inward and outward goods for Vodafone retail stores and offices nationwide.
• Inventory Oversight: Oversaw the national portfolio's inventory, handled ordering of supplies, and submitted purchase orders as needed.
• Travel Arrangements and Vendor Setups: Coordinated travel arrangements and gained new vendor setups.
• Handling Sensitive Information: Demonstrated discretion and confidentiality in handling sensitive information.

As an event professional, I successfully orchestrated a variety of corporate and special events by:

• Event Planning and Execution: Planned, coordinated, and executed both corporate and special events, ensuring seamless implementation from conception to completion.
  
• Logistics Oversight: Oversaw event logistics, including venue scheduling and accommodations, to guarantee optimal operational efficiency.
  
• Collaboration with Associations: Collaborated with professional and trade associations to conceptualize and deliver memorable and successful events, fostering strong partnerships.
  
• Resource Coordination: Coordinated and allocated equipment, supplies, and staff, optimizing resources for the successful execution of events.
  
• Food Delivery Management: Managed the safe and efficient delivery of food at banquets, conferences, and social events, ensuring a positive dining experience for attendees.
  
• Employee Work Environment: Cultivated a positive work environment for employees, contributing to a cohesive team dynamic and overall success in event management.
  
• Exceptional Customer Service: Delivered exceptional customer service, ensuring client satisfaction and enhancing the overall experience for event participants and stakeholders.

As part of my role, I played a key role in team development and operational efficiency by:

• Training and Onboarding: Instructed new team members on correct operational procedures, ensuring a smooth onboarding process.
  
• Feedback and Coaching: Provided constructive feedback and one-on-one coaching to employees, fostering their professional growth and enhancing performance.
  
• Monitoring and Evaluation: Monitored, evaluated, and recorded training activities to gauge their effectiveness, ensuring continuous improvement in the training programs.
  
• Customer Service Management: Managed the morning rush of customers daily, demonstrating efficient and levelheaded customer service to meet high demand periods.
  
• Compliance with Guidelines: Followed health, safety, and sanitation guidelines meticulously to pass state inspections and uphold regulatory standards.
  
• Machine Calibration: Calibrated machines to adhere to quality standards, ensuring consistent product quality and maintaining required productivity levels.