RUPERT GARLAN
Auckland
Summary
Results-driven person accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Pest Control Service Technician
Rentokil Initial
02.2023 - Current
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Complied with safety guidelines and regulations with during pest control processes.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied chemical solutions on building surfaces to eliminate pests.
Area Manager
Easy Interiors Ltd T/a Fastcash
11.2019 - 01.2023
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
Branch Manager
Henderson(2006) Ltd T/a Dollar Dealers
09.2015 - 11.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Product Specialist
Bristol Myers Squibb(Philippines)
03.2000 - 06.2014
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Cardiovascular product line.
- Assisted with demonstrations for anti infective products to showcase functionality.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Territory Sales Manager
United Laboratories, Inc.
04.1997 - 03.2000
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
MBA - BUSINESS
AWI AUCKLAND
Auckland, NZ04.2015
Bachelors of Law - Law
University of Nueva Caceres
Philippines03.2014
Bachelor of Science - Biology
FAR EASTERN UNIVERSITY
PHILIPPINES02.1997
Skills
- Business Development
- Staff Management
- Goals and Performance
- Talent Review
- Sales Expertise
- Product and Service Sales
- Territory Management
Timeline
Pest Control Service Technician
Rentokil Initial
02.2023 - Current
Area Manager
Easy Interiors Ltd T/a Fastcash
11.2019 - 01.2023
Branch Manager
Henderson(2006) Ltd T/a Dollar Dealers
09.2015 - 11.2019
Product Specialist
Bristol Myers Squibb(Philippines)
03.2000 - 06.2014
Territory Sales Manager
United Laboratories, Inc.
04.1997 - 03.2000
MBA - BUSINESS
AWI AUCKLAND
Bachelors of Law - Law
University of Nueva Caceres
Bachelor of Science - Biology
FAR EASTERN UNIVERSITY
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