Summary
Overview
Work History
Education
Skills
Character
Community Service
References
Languages
Timeline
Generic

Redgina (Gina) Tautu

Keri Keri,Northland

Summary

I am returning back to the workforce after raising my two young children. I come with 2 years of customer service experience both face to face and over the phone. Now I am seeking an exciting career opportunity to join a company where I can contribute and learn as an effective team member. I am a dedicated and honest person. I finish all tasks to a high quality. I can quickly identify and resolve customer concerns. I am a fast learner and can navigate difficult systems. I bring a good sense of humour and a positive can-do attitude.

Overview

8
8
years of professional experience

Work History

Retail Sale Assistant (Key Holder)

Just Group (Jay-Jays)
09.2020 - 03.2021
  • Greeting customers with a welcoming attitude, Building customer rapport, Stocktake on new items, Handling customer exchanges, EOD till Reconciliation, General cleaning of the store and storeroom, KPI focused

Customer Service Consultant

Rizon Building (Australia)
02.2020 - 03.2020
  • First point of contact for customers via contact centre, Maintaining customer rapport, Prepared and finalised contracts for clients, Consulting with customers and trades over insurance claims, Regularly liaising via email and over the phone with main insurance companies, Created/maintained Assessment reports to send back to main insurance companies, Maintain customer service inbox for Sydney and Queensland (general enquiries, claim updates)

Customer service advisor finance

Concentrix Services limited
03.2018 - 08.2019
  • First point of contact with customers over the phone, Providing excellent service, First time resolution, Adding and maintaining Term Investments, Assisting customers with phone and online banking, Transaction and debit enquires, Providing true and correct information in regard to general banking, Booking branch appointments for customers, Typing emails for clients (statements, confirmation letters), Exceeding all set KPI’s

Team Member

Burger King
09.2016 - 05.2017
  • Serving customers with a welcoming attitude, Operating the cash register, Handling funds, ensuring correct change is given and till is balanced, Providing top tier customer service, Keeping the lobby and Kitchen clean, Working in a team

ICA (Independent Commission Agent)

Insight Marketing
08.2016 - 09.2016
  • Frontline interacting with potential customers, Selling merchandise on behalf of charities, Counting merchandise, Representing charities, Travelling in and around Auckland in search of sponsors to make one off payments

Cashier

Carls Jr. – Otahuhu store
01.2016 - 02.2016
  • Serving customers with a welcoming attitude, Working in a team, Operating the cash register, Advertising for the company, Stock take duties, General cleaning of the store, kitchen and restroom

Rubbish Collector

Civic Contractors
11.2012 - 12.2013
  • Following directions from the supervisors, Making sure the grounds of the event were clean

Education

Skills

  • Excellent communication skills
  • Customer focus
  • Organisational skills
  • Strives for excellence
  • Time management
  • Effective team member
  • Flexibility to do different skills
  • Uses initiative
  • Confident Public speaker
  • Cash Handling Accuracy
  • Store operations
  • Store Reset and Recovery

Character

Welcoming, friendly, excellent communication, responsible, reliable, honest, hardworking, excellent attention to detail, quick learner and easy to work with, work well alone or in a team.

Community Service

Youth Team Trust, 01/2008 - 2014, During this time, I was actively involved with co-coordinating educational sessions with troubled youth and helping young people with their recovery journey. This involvement also included commitment and organising.

References

  • Available on request

Languages

Maori
Elementary

Timeline

Retail Sale Assistant (Key Holder)

Just Group (Jay-Jays)
09.2020 - 03.2021

Customer Service Consultant

Rizon Building (Australia)
02.2020 - 03.2020

Customer service advisor finance

Concentrix Services limited
03.2018 - 08.2019

Team Member

Burger King
09.2016 - 05.2017

ICA (Independent Commission Agent)

Insight Marketing
08.2016 - 09.2016

Cashier

Carls Jr. – Otahuhu store
01.2016 - 02.2016

Rubbish Collector

Civic Contractors
11.2012 - 12.2013

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Redgina (Gina) Tautu