Reece-Mary Sio
Mangere East,AUK
Summary
Driven professional with a track record of delivering exceptional service and driving continuous improvement in fast-paced environments, such as Air New Zealand. Skilled in quality assurance and team management, adept at maintaining high standards of service. Excelled in creating memorable experiences for guests, demonstrating keen attention to detail and strong problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Lounge Attendant
Air New Zealand
06.2018 - 12.2018
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
- Coordinated efforts with catering staff to ensure timely delivery of fresh food items according to guest preferences.
- Provided valuable feedback to management regarding guest suggestions or concerns, helping drive continuous improvement efforts within the lounge operation.
- Ensured compliance with safety regulations by conducting routine inspections of lounge facilities and equipment.
Catering Staff Member
Flame Tree Kitchen
02.2019 - 08.2021
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organised workspaces, adhering to strict health standards..
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Graduate Certificate - General Studies
Pakuranga College
Auckland, AUK12.2017
Certificate I - Tourism And Travel Management
New Zealand School of Tourism
Auckland, AUK12.2018
Certificate I - Aviation Management And Operations
New Zealand School of Tourism
Auckland, AUK12.2018
Skills
- Quality Assurance
- Order Expediting
- Team Management
- Attention to Detail
- Basic accounting
Timeline
Catering Staff Member
Flame Tree Kitchen
02.2019 - 08.2021
Lounge Attendant
Air New Zealand
06.2018 - 12.2018
Graduate Certificate - General Studies
Pakuranga College
Certificate I - Tourism And Travel Management
New Zealand School of Tourism
Certificate I - Aviation Management And Operations
New Zealand School of Tourism
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