Reemal Chand
Auckland,AUK
Summary
Dynamic sales professional with extensive experience at Als Discount Furniture, excelling in customer service and cash handling. Proven ability to build customer loyalty and enhance relationships, resulting in increased sales. Adept at effective communication and team collaboration, consistently delivering exceptional results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Sales Assistant
Als Discount Furniture
Auckland, Papatoetoe
09.2023 - Current
- Maintained cleanliness of the sales floor area at all times.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Computed purchases and received and processed cash or credit payment.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
- Fostered relationships with customers to expand customer base and retain business.
- Provided excellent customer service to clients in person and over the phone.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Assisted customers with returns, exchanges and refunds.
Senior Travel Consultant
Discount Flight Centre
Fiji, Nadi
09.2016 - 05.2023
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
- Stayed up to date on travel industry, policies and restrictions.
- Stayed informed of emerging travel trends and technologies to enhance service delivery.
Accounts Clerk
Ever Bright Equipment Hire
Fiji, Lautoka
01.2015 - 11.2015
- Coded invoices to maintain organized and accurate records.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Senior Travel Consultant
Australia New Zealand Immigration Specialist
Fiji, Lautoka
09.2012 - 06.2014
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Stayed up to date on travel industry, policies and restrictions.
- Created and distributed travel brochures and newsletters to inform clients of special promotions.
Branch Manager/ Travel Consultant
Sita World Travel
Fiji, Lautoka
06.2009 - 09.2012
- Designed sales and service strategies to improve revenue and retention.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
Sales Representative
Valley Spares Limited
Fiji, Nadi
03.2008 - 12.2008
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Developed key customer relationships to increase sales.
- Listened to customer needs to identify and recommend best products and services.
- Maintained accurate records of all sales and prospecting activities.
Education
Business Management
University of The South Pacific
Lautoka Fiji11-2020
Certificate in Computer Studies - Basic Computer Studies
Career And Management Training Systems Limited
Lautoka Fiji03-2008
Fiji School Leaving Certificate - High School
Tilak High School
Lautoka Fiji11-2007
Skills
- Cash handling
- Customer service
- Product knowledge
- Customer relationship management
- Effective communication
- Team collaboration
- Time management
- Team support and assistance
- Opening and closing procedures
- Electronic Payment Processing
- Active listening
- Building customer loyalty
- Reliability
- Team building
Languages
English
Professional
Hindi
Professional
Timeline
Sales Assistant
Als Discount Furniture
09.2023 - Current
Senior Travel Consultant
Discount Flight Centre
09.2016 - 05.2023
Accounts Clerk
Ever Bright Equipment Hire
01.2015 - 11.2015
Senior Travel Consultant
Australia New Zealand Immigration Specialist
09.2012 - 06.2014
Branch Manager/ Travel Consultant
Sita World Travel
06.2009 - 09.2012
Sales Representative
Valley Spares Limited
03.2008 - 12.2008
Business Management
University of The South Pacific
Certificate in Computer Studies - Basic Computer Studies
Career And Management Training Systems Limited
Fiji School Leaving Certificate - High School
Tilak High School
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