Reemal Ranjita
Dunedin,OTA
Summary
Compassionate mental health support worker with expertise in crisis intervention, client advocacy, and effective communication. Proven ability to develop personalized care plans and facilitate group therapy sessions, enhancing client engagement and well-being.
Overview
18
18
years of professional experience
Work History
Pact Group/Crisis Respite/Mental Health Support Worker
Pact Group
Dunedin, OTA
12.2025 - Current
- Provided compassionate support to individuals facing mental health challenges.
- Assisted clients in daily living activities to promote independence.
- Documented client progress and observations in care records.
- Facilitated group therapy sessions to encourage peer interaction.
- Collaborated with healthcare teams to develop personalized care plans.
- Monitored client behavior and reported changes to supervisors.
- Educated clients on coping strategies and wellness practices.
- Engaged in ongoing training to enhance support techniques and knowledge.
- Provided emotional and psychological support to clients in crisis situations.
- Collaborated with other professionals to coordinate services for clients.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Assisted clients in developing individualized treatment plans and goals.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
- Developed educational materials for use during group therapy sessions or individual counseling sessions.
- Maintained accurate records of client interactions using an electronic health record system.
- Provided mental health support services to members and families.
- Encouraged positive behaviors through rewards systems or incentives programs.
- Responded promptly to crisis calls from clients or family members.
- Performed outreach activities within the community to promote mental health awareness.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Used meditation, play therapy and visualization to support clients in meeting therapeutic goals.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Monitored and educated clients on medication usage, symptoms and side effects.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Devised community-based programs focused on combating specific problems.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Collected information about clients through interviews, observation, or tests.
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
- Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
- Administered medications as prescribed and monitored for side effects.
- Advocated for patients' rights and access to necessary health care services.
- Provided support for individuals struggling with substance abuse in conjunction with mental health issues.
- Documented all patient interactions, treatment plans, and progress notes in electronic health records.
- Assisted patients in developing life skills for improved independence.
Disability/ Intellectual Support Worker
Hawksbury Living Trust
Dunedin, OTA
01.2024 - 12.2025
- Supported individuals with intellectual disabilities in daily living skills.
- Developed personalized care plans based on individual needs and preferences.
- Facilitated group activities to promote social interaction and engagement.
- Assisted with documentation of client progress and behavioral observations.
- Provided training and support to new staff on best practices in care.
- Communicated effectively with family members regarding client well-being and progress.
- Implemented safety protocols to create a secure environment for clients.
- Instructed clients in basic living skills such as meal preparation, budgeting and housekeeping.
- Conducted assessments of clients' needs, preferences, abilities and interests.
- Provided crisis intervention when needed by utilizing de-escalation techniques.
- Implemented behaviour intervention strategies to address challenging behaviours.
- Administered medication per physician's orders according to agency policy.
- Monitored client progress and documented changes in behavior or functioning.
- Assisted individuals with medical appointments and other community outings.
- Advocated for needs of the students with disabilities.
- Maintained records of services provided, documenting progress towards goals.
- Transported clients to various appointments using wheelchair accessible vehicles.
Health Care Assistant
Hawksbury Living Trust
Dunedin, OTA
02.2021 - 11.2023
- Assisted residents with daily living activities and personal care needs.
- Supported nursing staff in administering medication and monitoring health conditions.
- Communicated effectively with residents, families, and healthcare team members.
- Documented resident progress and care provided in electronic health records.
- Provided emotional support and companionship to enhance resident well-being.
- Participated in training sessions to improve caregiving techniques and safety practices.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Prepared beds and equipment for use by healthcare professionals.
- Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
- Interacted positively with family members of patients while delivering compassionate care.
- Provided comfort measures such as back rubs and positioning of bedridden patients.
- Participated in educational opportunities related to health care assistant duties.
- Actively participated in team meetings discussing patient cases and best practices.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Collected specimens from patients according to established procedures.
- Administered medications orally or topically as prescribed by physician.
- Conducted research into new treatments that could improve patient outcomes.
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Monitored vital signs and reported abnormalities to nursing staff promptly.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Planned and served meals and snacks to patients according to prescribed diets.
- Reminded patients to take prescribed medications or nutritional supplements.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Checkout Operator
New World
Southland, Gore, Otago
01.2020 - 10.2021
- Scanned items efficiently to process customer transactions.
- Handled cash and electronic payments accurately.
- Provided excellent customer service during peak hours.
- Maintained a clean and organized checkout area consistently.
- Assisted customers with product inquiries and store policies.
- Collaborated with team members to enhance checkout speed.
- Managed inventory restocking at the checkout station regularly.
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Balanced tills daily to ensure accuracy of transactions.
- Resolved customer complaints in a professional manner.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided assistance to customers with product selection queries.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Followed store policies regarding returns, refunds, discounts.
- Performed opening and closing procedures for store registers as required.
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Assisted in the unloading and stocking of inventory items as needed.
- Processed special orders promptly according to customer requests.
- Answered store phone calls to provide general information and direct callers to desired departments.
- Verified the age of customers when selling alcohol or tobacco products.
- Helped with purchases and signed customers up for rewards program.
- Ensured that all promotional materials were properly displayed at checkout counters.
- Verified payments and electronic funds accuracy to protect involved parties.
- Answered customers' questions about products, prices, and availability.
- Organized register supplies in front end and storage areas.
- Packed and bagged products according to customer preferences.
- Performed price checks for customers.
- Identified customer needs and promoted matching targets to enhance store revenue.
- Offered customers carry-out service at completion of transaction.
- Answered customers' questions and provided information on store procedures or policies.
Health Care Assistant
Presbyterian Support Southland
Southland, Gore, Otago
01.2012 - 10.2021
- Assisted residents with daily living activities and personal care needs.
- Supported nursing staff in administering medication and monitoring health conditions.
- Communicated effectively with residents, families, and healthcare team members.
- Documented resident progress and care provided in electronic health records.
- Provided emotional support and companionship to enhance resident well-being.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Prepared beds and equipment for use by healthcare professionals.
- Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
- Interacted positively with family members of patients while delivering compassionate care.
- Provided comfort measures such as back rubs and positioning of bedridden patients.
- Actively participated in team meetings discussing patient cases and best practices.
- Participated in educational opportunities related to health care assistant duties.
- Organized medical records for patient care plans and ensured accuracy.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Administered medications orally or topically as prescribed by physician.
- Collected specimens from patients according to established procedures.
- Monitored vital signs and reported abnormalities to nursing staff promptly.
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Reminded patients to take prescribed medications or nutritional supplements.
Computer Teacher
D A V College
Ba Fiji , Ba, Western Fiji Island
01.2008 - 11.2010
- Developed engaging lesson plans for diverse student groups in technology education.
- Implemented classroom management strategies to foster a positive learning environment.
- Facilitated hands-on activities to enhance students' practical computer skills.
- Assessed student progress through regular evaluations and feedback sessions.
- Integrated multimedia tools to support varied learning styles and increase engagement.
- Collaborated with colleagues to align curriculum with educational standards and goals.
- Provided technical support for students using various software applications and hardware.
- Organized workshops for parents to promote digital literacy and online safety awareness.
- Mentored students individually to help them improve their understanding of computing concepts.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Provided instruction on the basics of computer hardware and software to students in a classroom setting.
- Instructed students on how to use a variety of programs, such as Microsoft Office Suite, Adobe Creative Cloud, and other specialized software applications.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Conducted student assessments to measure progress and growth.
- Encouraged collaboration among students through group projects and activities.
- Taught internet safety tips and online etiquette.
- Reviewed assignments submitted by students and provided feedback on areas where improvement was needed.
- Cultivated classroom environment centered on encouraging student engagement and performance with computer science work.
- Integrated technology into the curriculum by introducing new tools for learning and teaching.
- Monitored student behavior during class sessions to ensure a safe learning environment was maintained at all times.
- Expanded student learning by incorporating extra-curricular computer science activities.
- Assisted students with troubleshooting technical issues related to hardware or software usage.
- Created instructional materials for classes, including handouts, presentations, and demonstrations.
- Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.
- Managed lab equipment inventory and maintained records of student progress using an online gradebook system.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Developed new technology competencies by attending continuing education courses.
Education
Bachelor of Science - Applied Psychology
University of Otago
Dunedin, NZ01-2023
Level 4 - Health And Disability Advanced Support
Career Force
Presbyterian Southland 02-2017
Diploma Of Information Technology(Systems Administration) -
TAFE
11-2006
Skills
- Mental health support
- Client advocacy
- Care plan development
- Group facilitation
- Effective communication
- Crisis intervention
- Documentation practices
- Behavior management
- Client engagement
- Wellness recovery action plan
- Medication monitoring
- Residential support
- Intake assessment
- Life skills coaching
- Psychosocial rehabilitation
- Self-care techniques
- Boundary setting
- Psychoeducation
- Assertiveness training
- Therapeutic recreation
- Recovery planning
- Supportive housing
- Motivational interviewing
- Anger management
- Substance abuse counseling
- Discharge planning
- Resource linkage
- Suicide prevention
- De-escalation techniques
- Individualized service plans
- Client outreach
- Peer support
- Care delivery
- Safety and risk assessments
- Psychoeducation delivery
- Tracking client progress
- Condition tracking
- Progress monitoring
- Behavioral management
- ADL assistance
- Client support
- Psychosocial assessment
- Confidential records
- Confidentiality
- Patient support
- Patient advocacy
- Goal development
- Mental health counseling
- Conflict de-escalation
- Patient evaluations
- Empathy development
- Stress management techniques
- Family support coordination
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited
Gujarati
Limited
Timeline
Pact Group/Crisis Respite/Mental Health Support Worker
Pact Group
12.2025 - Current
Disability/ Intellectual Support Worker
Hawksbury Living Trust
01.2024 - 12.2025
Health Care Assistant
Hawksbury Living Trust
02.2021 - 11.2023
Checkout Operator
New World
01.2020 - 10.2021
Health Care Assistant
Presbyterian Support Southland
01.2012 - 10.2021
Computer Teacher
D A V College
01.2008 - 11.2010
Bachelor of Science - Applied Psychology
University of Otago
Level 4 - Health And Disability Advanced Support
Career Force
Diploma Of Information Technology(Systems Administration) -
TAFE