Regan Macklin
Account Manager
Invercargill,STL
Summary
I am experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. I have utilized negotiation and conflict resolution skills to maintain client relationships, ensuring alignment with business objectives.
Overview
11
11
years of professional experience
Work History
Account Manager
NZSafetyBlackwoods
Invercargill, STL
07.2024 - Current
- Managed a diverse portfolio of accounts, ranging from small local businesses to national firms. The majority of these accounts are in the manufacturing, utilities, and engineering industries
- Gained further share of wallet by researching competitors products and quoting competitively
- Oversaw the change over of Power Tool brands within multiple businesses, utilising joint calls with our suppliers
Infantry Reservist (Lance Corporal, 2/4 RNZIR)
New Zealand Defence Force
Dunedin/Invercargill
05.2021 - Current
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and guidelines to promote safe working environment, including during live fire activities.
Trade Sales Assistant - Powertool Champion
NZSafetyBlackwoods
Dunedin
08.2022 - 07.2024
- Increased sales by building customer relationships and liaising with representatives from major Powertool brands to ensure that our customers were receiving the correct equipment for their needs.
- Ensured that the Trade Centre met its KPI's by monitoring customer purchasing habits and utilising this information to increase both lines per transaction and average transaction value with researched recommendations.
- Under saw the fit out of new Rosenbauer Fire trucks with extraction equipment, leading to over $7000 of Powertool Sales
- Researched customer enquiries regarding products seen on Blackwoods Australia's website leading to a $10000 sale of lockers for a local high School Renovation
- Transformed an enquiry for a single multi-tool into a $9000 complete fit out of Powertools after discussing the end users needs and the benefits of further tools for their line of work in the wig making industry.
- Oversaw the change over from 18v to 40v tools for a national construction firm
- Attended multi-day training sessions for Multiple Powertool Companies
Teacher Aide
Kingslea School Puketai
Dunedin, OTA
08.2018 - 05.2022
- Promoted physical, mental and social development using classroom games and activities.
- Taught students basic outdoors skills during day trips to Berwick Forest.
- Taught student's the basics of woodworking and the correct use of tools in a safe environment
Camp Counselor
Camp Carolina
Brevard, North Carolina
05.2019 - 09.2019
- Delivered first aid for accidents as a trained Wilderness First Responder
- Taught campers woodworking techniques using Handtools in an outdoors environment
- Supervised and planned multi-day hiking trips on both the Art Loeb and Appalachian Trails.
- Taught campers outdoor-focused skills such as kayaking and basic survival skills (Layering, Fire making, shelter building etc.)
- Maintained serviceability and safety of camp equipment for use.
Labourer
Phoenix Services
Dunedin, OTA
02.2015 - 03.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Learnt about Powertools and Handtools via hands on experience, leading to an understanding of our customer's needs when purcashing Powertools
Education
Otago Boys' High School
Dunedin, OTA2014
Skills
- Flexible and Adaptable
- Collaboration
- Experience with Hubspot CRM and Halo Business Intelligence Platform
- Self-Motivated
- Excellent work ethic
- Scheduling and Planning
- Stop the Bleed certification
- Time Management
- MAPA trained (Management of Actual or Potential Aggression)
- NZQA Unit standard 302652 Apply health and safety risk assessment to a job role
Hobbies
Military History
Hiking
Exercising
Computers/Electronics
Minor Mechanical
American Football
Timeline
Account Manager
NZSafetyBlackwoods
07.2024 - Current
Trade Sales Assistant - Powertool Champion
NZSafetyBlackwoods
08.2022 - 07.2024
Infantry Reservist (Lance Corporal, 2/4 RNZIR)
New Zealand Defence Force
05.2021 - Current
Camp Counselor
Camp Carolina
05.2019 - 09.2019
Teacher Aide
Kingslea School Puketai
08.2018 - 05.2022
Labourer
Phoenix Services
02.2015 - 03.2018
Otago Boys' High School