Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Regan Macklin

Account Manager
Invercargill,STL

Summary

I am experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. I have utilized negotiation and conflict resolution skills to maintain client relationships, ensuring alignment with business objectives.

Overview

11
11
years of professional experience

Work History

Account Manager

NZSafetyBlackwoods
07.2024 - Current
  • Managed a diverse portfolio of accounts, ranging from small local businesses to national firms. The majority of these accounts are in the manufacturing, utilities, and engineering industries
  • Gained further share of wallet by researching competitors products and quoting competitively
  • Oversaw the change over of Power Tool brands within multiple businesses, utilising joint calls with our suppliers

Infantry Reservist (Lance Corporal, 2/4 RNZIR)

New Zealand Defence Force
05.2021 - Current
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and guidelines to promote safe working environment, including during live fire activities.

Trade Sales Assistant - Powertool Champion

NZSafetyBlackwoods
08.2022 - 07.2024
  • Increased sales by building customer relationships and liaising with representatives from major Powertool brands to ensure that our customers were receiving the correct equipment for their needs.
  • Ensured that the Trade Centre met its KPI's by monitoring customer purchasing habits and utilising this information to increase both lines per transaction and average transaction value with researched recommendations.
  • Under saw the fit out of new Rosenbauer Fire trucks with extraction equipment, leading to over $7000 of Powertool Sales
  • Researched customer enquiries regarding products seen on Blackwoods Australia's website leading to a $10000 sale of lockers for a local high School Renovation
  • Transformed an enquiry for a single multi-tool into a $9000 complete fit out of Powertools after discussing the end users needs and the benefits of further tools for their line of work in the wig making industry.
  • Oversaw the change over from 18v to 40v tools for a national construction firm
  • Attended multi-day training sessions for Multiple Powertool Companies

Teacher Aide

Kingslea School Puketai
08.2018 - 05.2022
  • Promoted physical, mental and social development using classroom games and activities.
  • Taught students basic outdoors skills during day trips to Berwick Forest.
  • Taught student's the basics of woodworking and the correct use of tools in a safe environment

Camp Counselor

Camp Carolina
05.2019 - 09.2019
  • Delivered first aid for accidents as a trained Wilderness First Responder
  • Taught campers woodworking techniques using Handtools in an outdoors environment
  • Supervised and planned multi-day hiking trips on both the Art Loeb and Appalachian Trails.
  • Taught campers outdoor-focused skills such as kayaking and basic survival skills (Layering, Fire making, shelter building etc.)
  • Maintained serviceability and safety of camp equipment for use.


Labourer

Phoenix Services
02.2015 - 03.2018
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Served customers and followed outlined steps of service.
  • Learnt about Powertools and Handtools via hands on experience, leading to an understanding of our customer's needs when purcashing Powertools

Education

Otago Boys' High School
Dunedin, OTA
2014

Skills

  • Flexible and Adaptable
  • Collaboration
  • Experience with Hubspot CRM and Halo Business Intelligence Platform
  • Self-Motivated
  • Excellent work ethic
  • Scheduling and Planning
  • Stop the Bleed certification
  • Time Management
  • MAPA trained (Management of Actual or Potential Aggression)
  • NZQA Unit standard 302652 Apply health and safety risk assessment to a job role

Hobbies

Military History

Hiking

Exercising

Computers/Electronics

Minor Mechanical

American Football

Timeline

Account Manager

NZSafetyBlackwoods
07.2024 - Current

Trade Sales Assistant - Powertool Champion

NZSafetyBlackwoods
08.2022 - 07.2024

Infantry Reservist (Lance Corporal, 2/4 RNZIR)

New Zealand Defence Force
05.2021 - Current

Camp Counselor

Camp Carolina
05.2019 - 09.2019

Teacher Aide

Kingslea School Puketai
08.2018 - 05.2022

Labourer

Phoenix Services
02.2015 - 03.2018

Otago Boys' High School

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Regan MacklinAccount Manager