Regina Frondoza
Heathcote Valley, Christchurch
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
14
14
years of professional experience
Work History
Hotel Housekeeper
Quest On Manchester
05.2022 - Current
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Online Picker
Countdown Supermarket
02.2022 - 05.2022
- Fostered positive relationships with peers through teamwork initiatives, leading to increased morale among Picker staff.
- Promoted workplace safety by adhering to company guidelines and consistently using proper equipment for task completion.
- Contributed to team success through effective communication, coordination, and problem-solving skills.
- Enhanced customer satisfaction by accurately selecting and packing online orders in a timely manner.
Call Center Representative
Teleperformance
01.2019 - 11.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Domestic Helper
Personal Employer
11.2016 - 11.2018
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
- Maintained a clean, safe, and organized home environment for family members.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
Customer Service Cashier
Pizza And Pasta Greenwhich Fast Food Restaurant
05.2012 - 05.2015
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Jollibee Foods
03.2010 - 03.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
GED -
Philippine Womens College of Davao
Davao City, Philippines 8000No Degree - Barista Essentials
Ara Institute of Canterbury
Madras Street, Christchurch Central05.2024
Skills
- Customer Service
- Problem-solving abilities
- Patience and Empathy
- Time management skills
- Work Ethic and Integrity
Timeline
Hotel Housekeeper
Quest On Manchester
05.2022 - Current
Online Picker
Countdown Supermarket
02.2022 - 05.2022
Call Center Representative
Teleperformance
01.2019 - 11.2019
Domestic Helper
Personal Employer
11.2016 - 11.2018
Customer Service Cashier
Pizza And Pasta Greenwhich Fast Food Restaurant
05.2012 - 05.2015
Customer Service Representative
Jollibee Foods
03.2010 - 03.2012
GED -
Philippine Womens College of Davao
No Degree - Barista Essentials
Ara Institute of Canterbury
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