Regina Tito-Campbell
Wellington
Summary
Dynamic Team Leader Manager at Downtown Community Ministry with proven expertise in legal advocacy and multicultural competence. Successfully enhanced operational efficiency through effective communication and staff oversight, empowering team members to excel.
Professional in social work with a strong background in case management. Proven track record of fostering positive outcomes through tailored interventions and resource coordination. Reliable team collaborator focused on achieving impactful results and adapting to dynamic situations. Known for empathy, problem-solving abilities, and effective communication.
Overview
17
17
years of professional experience
Work History
Team Leader Manager
Downtown Community Ministry
06.2023 - Current
- Assisted in coordinating team schedules and resources to ensure operational efficiency.
- Learned safety protocols and workplace procedures to maintain a secure environment.
- Supported team members by providing guidance on daily tasks and responsibilities.
- Contributed to process improvements by identifying areas for increased efficiency.
- Adapted quickly to changing priorities and task requirements as needed.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Senior Kaimahi - Housing First
Downtown Community Ministry
06.2019 - 11.2020
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with multidisciplinary teams to coordinate comprehensive service delivery.
- Mentored junior social workers in case management best practices and ethical standards.
- Trained staff on trauma-informed care approaches enhancing service quality and client engagement.
- Collaborated with multidisciplinary teams to create holistic care plans addressing physical, mental, emotional, and social needs of clients.
- Led multidisciplinary team meetings to review client progress and adjust treatment plans as needed.
- Advocated on behalf of vulnerable individuals in court proceedings, contributing to fair outcomes aligned with client interests.
- Provided crisis intervention services to clients, addressing immediate needs and ensuring safety.
- Conducted home visits to assess living conditions and provide personalized support for families in need.
- Enhanced community resources for clients through collaboration with local agencies and organizations.
Community Support Worker-AOD
Downtown Community Ministry
04.2017 - 06.2019
- Facilitated individual and group therapy sessions to support recovery and personal growth.
- Developed personalized treatment plans based on comprehensive assessments of client needs.
- Conducted regular follow-ups to monitor progress and adjust interventions as needed.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Provided crisis intervention and conflict resolution strategies for clients in distress.
- Educated clients about coping strategies, relapse prevention, and healthy lifestyle choices.
- Led workshops on substance abuse awareness, promoting community engagement and education initiatives.
- Provided crisis intervention services when necessary, quickly responding to emergencies and connecting clients with appropriate resources.
- Developed patient care plans and documented progress toward goals.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
Outreach Support Worker
DCM Wellington
02.2016 - 04.2017
- Coordinated community engagement activities to raise awareness of homelessness issues and available resources.
- Assisted in crisis intervention, providing immediate support and referrals to appropriate services.
- Trained new outreach staff on best practices for engaging with vulnerable populations effectively.
- Advocated for policy changes at community meetings, representing the needs of underserved populations effectively.
- Assisted clients in obtaining housing by providing support throughout the application process and connecting them to available resources.
- Maintained a high level of cultural competence when working with diverse client populations, fostering an inclusive environment built on mutual respect and understanding.
- Served as a liaison between clients experiencing homelessness and various social service agencies, advocating on behalf of each individual''s specific needs and rights.
- Conducted comprehensive assessments to determine client eligibility for various assistance programs, maximizing resource utilization.
- Coordinated transportation arrangements for clients needing assistance accessing medical appointments or other essential services within the community.
- Provided emotional support and encouragement for clients facing personal challenges, demonstrating empathy and understanding throughout the process.
- Improved access to resources for homeless individuals through consistent coordination and collaboration with local service providers.
Community Support Worker
Downtown Community Ministry
03.2011 - 02.2016
- Advocated for clients' needs by developing personalized intervention plans.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
Benefits Advisor
People Centre
02.2009 - 02.2011
- Advocate for the client with the Ministry of Social Development
- Advise client and staff members on legal matters.
- Maintain and review records/documentation on behalf of the client
- Attend review of decision hearings
- Attend court on behalf of the client
- Managed relationships with benefits providers to ensure prompt resolution of claims disputes and other issues.
- Streamlined benefits enrollment processes for increased efficiency and improved user experience.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
Education
No Degree - Akina Cultural Capability
Manako Limited
Wellington, NZ07-2025
No Degree - Rainbow And Diversity Workshop
Tagata Moana Rainbow
Wellington, NZ06-2025
No Degree - CLT-Disability Discrimination Legal Education
Community Law
Wellington, NZ02-2025
No Degree - De-escalation Training
Mindset NZ
Wellington, NZ11-2024
Diploma - Addiction Counseling
University of Otago
Dunedin, NZ11-2018
National Certificate - Mental Health
Whitireia Weltec
Wellington, NZ06-2013
Skills
- Assessment and evaluation
- Legal advocacy
- Motivational interviewing
- Multicultural competence
- Client needs assessments
- Staff oversight
- Data analysis
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Active listening
- Effective communication
Timeline
Team Leader Manager
Downtown Community Ministry
06.2023 - Current
Senior Kaimahi - Housing First
Downtown Community Ministry
06.2019 - 11.2020
Community Support Worker-AOD
Downtown Community Ministry
04.2017 - 06.2019
Outreach Support Worker
DCM Wellington
02.2016 - 04.2017
Community Support Worker
Downtown Community Ministry
03.2011 - 02.2016
Benefits Advisor
People Centre
02.2009 - 02.2011
No Degree - Akina Cultural Capability
Manako Limited
No Degree - Rainbow And Diversity Workshop
Tagata Moana Rainbow
No Degree - CLT-Disability Discrimination Legal Education
Community Law
No Degree - De-escalation Training
Mindset NZ
Diploma - Addiction Counseling
University of Otago
National Certificate - Mental Health
Whitireia Weltec
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