Regina Wang
Auckland,Auckland
Summary
Dynamic and adaptable professional with a proven track record at Humble Villager and ACG Parnell College. Excelled in enhancing customer satisfaction and fostering a love of reading, showcasing reliability and empathy. Skilled in cleanliness maintenance and effective resource management, contributing significantly to team success and service excellence.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Developed strong customer service and multitasking skills in high-energy cafe environment. Proficient in creating welcoming atmosphere and efficiently managing tasks. Seeking to transition into new field where these transferable skills can be utilized.
Overview
1
1
year of professional experience
Work History
Cafe Server
Humble Villager
11.2022 - 03.2023
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
Librarian
ACG Parnell College
01.2022 - 12.2022
- Catalogued and organized books, materials and other documents for proper library management.
- Researched and acquired new library materials to maintain updated library collection.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Maintained library databases to support accuracy and availability in circulation systems.
- Delivered personalized reader's advisory services based on individual preferences, fostering a love of reading among patrons.
- Promoted library services and resources through public relations initiatives and community outreach.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
Education
High School Diploma -
ACG Parnell College
Auckland, NZ12-2024
Skills
- Reliability and punctuality
- Food presentation
- Cleanliness maintenance
- Patience and empathy
- Menu memorization
- Menu recommendations
- Adaptable and flexible
- Reliable and responsible
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Cafe Server
Humble Villager
11.2022 - 03.2023
Librarian
ACG Parnell College
01.2022 - 12.2022
High School Diploma -
ACG Parnell College
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