Marama Marshall
Coromandel,WKO
Overview
13
13
years of professional experience
Work History
Hospitality Accommodations Manager
Pahi Coastal Walk
Port Jackson Coromandel
09.2022 - Current
- Meet and greet clients daily
- Manage the accommodation for the walk eg, cleaning, supplies to the houses, catering
- Part of an efficient team to optimise the clients experience
- In the down time I also help with farm work including drenching, vaccinating, docking etc
Camp Ranger
Department Of Conservation
Coromandel, WKO
09.2021 - 08.2022
- Cared, cleaned and managed 3 campgrounds in the Northern Coromandel Peninsula
- Managed all booking enquires
Meat Worker - Packing
Greenlea Meats
Hamilton, WKO
02.2019 - 09.2021
- Maintained high-quality standards for meat products
- Insuring correct equipment was used
- Identifying different cuts of meat and packing accordingly
- Used floor machinery
- Quality control checks before boxing
Night Shift Supervisor
Allied Cupcake Cheesecakes Factory
Sydney -Australia
02.2017 - 11.2017
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Maintained stock of products and ordered new products when stock was running low.
- Oversaw loading and unloading of packages in warehouse.
- Managed a team consisting of 20 staff.
Cave Guide & Customer Service Rep
Cave World Ltd
Waitomo Caves, WKO
01.2014 - 01.2016
- Maintained safety standards in and outside of the caves
- Guided walks and Blackwater rafting clients through the caves multiple times a day, also insuring their safety.
- Responding to clients via email, phone and face to face
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Used multiple reservation systems
- Cash handling and banking experience.
Customer Service Representative
Blackwater Rafting Co Ltd
Waitomo Caves, WKO
01.2011 - 01.2014
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Processed customer service orders promptly to increase customer satisfaction.
- Dealt with hundreds of customers daily
- created SOPs for the business
- responded To client via email, phone and face to face
- trained new staff
Education
Certificate in Customer Service & Flight Attending -
Sir George Seymour College
Hamilton, NZNCEA Levels 1,2 & 3 -
Melville High School
Hamilton, NZSkills
- Reliable, flexible and adaptable
- Fast and efficient
- Sound knowledge with booking systems
- People person
- Problem solver
- Great verbal and written communication
Timeline
Hospitality Accommodations Manager
Pahi Coastal Walk
09.2022 - Current
Camp Ranger
Department Of Conservation
09.2021 - 08.2022
Meat Worker - Packing
Greenlea Meats
02.2019 - 09.2021
Night Shift Supervisor
Allied Cupcake Cheesecakes Factory
02.2017 - 11.2017
Cave Guide & Customer Service Rep
Cave World Ltd
01.2014 - 01.2016
Customer Service Representative
Blackwater Rafting Co Ltd
01.2011 - 01.2014
Certificate in Customer Service & Flight Attending -
Sir George Seymour College
NCEA Levels 1,2 & 3 -
Melville High School