Reita Pativaine Petaia
Christchurch
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Cheesecake Shop
07.2021 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Volunteer
Church
01.2016 - 03.2020
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Planned and delivered numerous activities and special events for programs and services.
- Provided immediate responses to questions from volunteers.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Supported program leaders with administrative support duties.
Education
No Degree - Accounting And Business Management
Fountain Gate Secondary College
Narre Warren, VIC12.2023
Skills
- Customer Service
- Gift Wrapping Boxes
- Safety Regulations
- Exceptional Communicator
- Verbal Communication
- Speaking Clearly
- Email Etiquette
Languages
Samoan
Native or Bilingual
English
Full Professional
Timeline
Customer Service Associate
Cheesecake Shop
07.2021 - 07.2021
Volunteer
Church
01.2016 - 03.2020
No Degree - Accounting And Business Management
Fountain Gate Secondary College
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