Reitini Davidson

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted customers with queries or transferred to necessary department for further assistance

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to Supervisor/Manager.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls, emails promptly to avoid on-hold wait times.
• Assisted customer with product information to aid in purchasing.
• Checkout sales, cash handling, microphone sales alerts.

• Coached staff through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Professional development completed in Tourism

Completed Level 3 & 4

• Professional development completed in Raranga/Maori weaving

• Professional development completed in Computers Level 1& 2