Summary
Overview
Work History
Education
Skills
Languages
Interests
Mentoring Progammes
Timeline
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Relienna Ikitau

Auckland,MASSEY

Summary

At Uptown Bounce, I excelled as a Customer Service Rep, mastering crowd control and honing exceptional people skills. I significantly enhanced patron safety and minimized risks through effective conflict resolution and vigilant security measures, including ID checks and emergency protocol management. My blend of physical strength and outstanding customer service ensured a secure, welcoming environment for all.

Vigilant Bouncer handles tense situations and make quick decisions. Strong-headed yet professional with the capability to respond to emergency situations as directed by management or law enforcement. Proficient in report writing and verbal communication. A clean criminal record with no arrest history.

Driven to transition into new field, leveraging skills developed in high-energy environment. Specialized in conflict resolution and maintaining secure and safe atmosphere. Adaptable and ready to apply these skills to new challenges and opportunities.

Energetic and dependable with strong presence and keen observational skills. Well-versed in conflict resolution and de-escalation techniques, coupled with ability to handle high-pressure situations calmly and professionally. Committed to ensuring safe and secure environment for all patrons.

Overview

3
3
years of professional experience

Work History

Uptown Bounce

Customer Service Rep
03.2021 - 10.2021
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
  • Enforced dress codes and refused objectionable attire.
  • Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
  • Reduced liability risks by conducting regular inspections of venue equipment and reporting any issues promptly.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored CCTV cameras and alarm systems for security breaches.

Espressme

Customer Service Rep
01.2019 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

No Degree - Flight Attending And Aviation

New Zealand School Of Tourism
Queens Street
05-2025

NCEA Level 2,3 - Tourism

Massey High School
Massey, AUK
11.2024

NCEA Level 1 - Health And Physical Fitness

Massey High School
Massey, AUK
11.2020

Skills

  • Crowd control
  • Physical strength
  • Patience and tolerance
  • Integrity and honesty
  • De-escalation techniques
  • Outstanding people skills
  • Customer service
  • Teamwork and collaboration

Languages

English
Native or Bilingual

Interests

  • Participating in cultural exchange programs and homestays
  • Dancing
  • Youth mentor, providing guidance and support to empower the next generation of leaders

Mentoring Progammes

During my second to last and last year of high-school, I was chosen to participate in programmes such as Sisters United and Tulai'i. Both of these programmes were based on how to take care of yourself, figuring out problems within our youth, how to avoid those problems and what we need to do to make an ulternative where our youth can feel comfortable and accepted. 

Timeline

Uptown Bounce

Customer Service Rep
03.2021 - 10.2021

Espressme

Customer Service Rep
01.2019 - 12.2019

No Degree - Flight Attending And Aviation

New Zealand School Of Tourism

NCEA Level 2,3 - Tourism

Massey High School

NCEA Level 1 - Health And Physical Fitness

Massey High School
Relienna Ikitau