Creating Memorable Experiences: Passionate about organizing events that unite people, from coordinating multicultural music festivals to crafting meaningful brand activations
Ren Pan
Auckland,New Zealand
Summary
Results-driven Sales Assistant with a passion for creating exceptional customer experiences and driving measurable sales growth. My tenure at Miniso’s South Island Flagship Store has refined my skills in customer relationship management, team collaboration, and strategic problem-solving, resulting in surpassing sales targets and fostering strong brand loyalty.
Beyond my retail expertise, I have a meaningful background in volunteer work organizing multicultural music events. Collaborating with diverse communities to plan, promote, and execute large-scale events has strengthened my adaptability, enhanced my project management abilities, and deepened my understanding of audience engagement. These experiences have taught me how to build meaningful connections and create impactful moments, skills that translate seamlessly into customer-focused environments.
In addition, I have successfully led initiatives to optimize store layouts, improve product visibility, and enhance customer satisfaction. My expertise spans inventory management, time management, and operational efficiency, ensuring seamless day-to-day operations, from precise money handling to coordinating team efforts.
I thrive in dynamic, fast-paced settings and am known for my strong communication skills, innovative mindset, and ability to balance creativity with strategic thinking. I am eager to bring my unique combination of retail insight and community-focused volunteer experience to a customer-centric team, contributing fresh ideas and delivering lasting results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sale Assistant
Miniso South Island Flagship Store
Christchurch, New Zealand
01.2023 - 08.2023
- Compiled detailed bullet points highlighting key responsibilities and accomplishments.
- Enhanced project outcomes through impactful contributions.
- Tracked stock through point-of-sale systems and ensured timely restocking.
- Provided comprehensive information and tailored recommendations to customers.
- Responded swiftly to complaints, maintaining high service standards.
- Explained unique features of various products and educated customers on proper use.
- Restocked shelves with organized arrangements to increase item visibility.
Volunteer Assistant
Christchurch City Council and University of Canterbury
Christchurch, New Zealand
07.2022 - 01.2023
- I participated in the behind-the-scenes work of the 2022 Golden Ribbon Multicultural Youth Music Festival in New Zealand, helping the organizer maintain the on-site environment, actively participating in the project design discussions, rehearsals, and other work, and undertaking the behind-the-scenes paperwork and footage production, completing the responsibilities and receiving approval from the organization.
- Help the students participating in the Youth Culture Festival deepen their understanding of different cultural knowledge, participate in, and enhance the cultural exchanges between the Chinese community and the New Zealand community, so that participants of different cultures understand the diverse Chinese culture.
- Help the organization and teachers discuss the detailed process of the multicultural festival project to promote Chinese culture and deepen cultural exchanges between China and New Zealand.
Education
Master of Business - Global Management and Marketing
Lincoln University
Christchurch, Canterbury08.2023
Postgraduate Certificate - Commerce
Lincoln University
Christchurch, Canterbury08.2022
Graduate Diploma - Commerce
Lincoln University
Christchurch, Canterbury02.2021
Bachelor's degree - International Economics and Trade
Yunnan Agriculture University
Yunnan, China07.2019
Skills
- Strategic Marketing & Sales: Masterful in creating impactful social media campaigns, conducting in-depth market research, and driving sales through targeted upselling strategies, experienced in representing brands with integrity and enthusiasm, promoting loyalty programs, and consistently surpassing sales targets
- Exceptional Customer Engagement: Passionate about understanding and fulfilling customer needs, building strong relationships, and delivering memorable experiences; skilled in resolving customer concerns, handling returns and exchanges with care, and fostering brand loyalty through genuine interactions
- Dynamic Retail & Merchandising: Expertise in crafting visually appealing displays, setting competitive product pricing, and maintaining organized stock and inventory systems, proven ability to enhance the in-store experience through attention to detail in fitting room management, product placement, and merchandising strategies
- Collaborative Project & Team Management: Adept at supporting team goals through effective collaboration, task prioritization, and hands-on assistance during high-pressure events, successfully planned and executed promotional events, seamlessly balancing multiple responsibilities and meeting deadlines
- Technical Skills & Market Insight: Proficient in handling payment systems, managing point-of-sale operations, and leveraging social media to engage audiences, and analyze market trends Strong problem-solving skills, including the ability to navigate complex challenges such as cold calling, and adapting to shifting market demands
Certification
- Certificate of participation, UC of Music, Christchurch City Council, and Christchurch city creative NZ Community, 2023
References
Miniso Esme Contact: starystarystarywind@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Digital Storytelling: Fascinated by the power of social media and digital platforms to share stories that connect with diverse audiences, inspire action, and leave a lasting impression
Exploring Global Perspectives: An avid traveler and cultural enthusiast, always seeking to learn from different traditions and viewpoints, which inspires creativity and adaptability in my work
Photography and Visual Arts: Love capturing candid moments and designing visuals that tell compelling stories, whether for personal projects or professional campaigns
Music and Community: A deep appreciation for music as a universal language, often volunteering at events celebrating cultural diversity and bringing people together
Innovative Branding: Always looking for creative ways to help brands stand out, combining strategy with imagination to craft meaningful connections
Timeline
Sale Assistant
Miniso South Island Flagship Store
01.2023 - 08.2023
Volunteer Assistant
Christchurch City Council and University of Canterbury
07.2022 - 01.2023
Master of Business - Global Management and Marketing
Lincoln University
Postgraduate Certificate - Commerce
Lincoln University
Graduate Diploma - Commerce
Lincoln University
Bachelor's degree - International Economics and Trade
Yunnan Agriculture University
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