René Preston
Whangarei,Maungakaramea
Summary
Self-motivated and progress driven Account Manager with demonstrated success in relationship building, negotiating and developing new business. I offer over 15 years experience in sales/customer service within the steel industry. I enjoy brainstorming and coordinating efforts to achieve a common goal. I've always been a goal orientated team player and believe that I will be a valuable attribute to any employer as I am a hard worker and a fast learner. I enjoy being part of a working team that can handle anything. I enjoy learning new applications, new tasks and new people.
Overview
21
21
years of professional experience
Work History
Account Manager
Fletcher Easysteel
06.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Customer Service Representative
Fletcher Easysteel
02.2017 - 05.2019
- Actioning orders quotes taken over phone, email and fax
- Assisting walk-in customers with queries/requests for quotes/processing orders
- Advising customers of stock availability and respond to requests for quotes with the view of creating a win-win sales solution for the customer and the company
- Daily order confirmations
- Processing credit notes
- Stock purchases
- Health and Safety: Identifying hazards and actions to eliminate, isolate or minimize them
- General Office Duties.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service/Internal Sales
Macsteel Service Centres South Africa
09.2007 - 01.2016
- Processing orders and quotes received via telephone, fax and email on SAP system
- Constantly keeping customers informed on progress with their orders and deliveries
- Ensure customer complaints and enquiries were dealt with timeously
- All aspects of stock takes
- Relationship building with new customers
- Working closely as a team with despatch department, Procurement and Accounts department
- General Office Duties.
Internal Sales
Millennium Metals (South Africa)
07.2004 - 09.2007
- Telephone Duties
- Processing orders and sales enquiries via phone, fax and email of all steel related products including mild steel and stainless steel structural steel, tubing, plates, scheduled piping and fittings
- Monthly Stock takes
- General Office Duties.
Credit Controller
K.T.C Medical Collectors
07.2003 - 02.2004
- Data capturing
- Resolving all WCA (Workman's Compensation Act) related queries
- I.O.D account collections
- Liaison between patients, hospitals and WCA
- Keeping target and making deadlines.
Receptionist
K.T.C Medical Collectors
07.2003 - 02.2004
- Operating Switchboard
- Handling mail
- Minutes of meetings
- Controlling Stationary
- Controlling Petty cash.
Education
Grade 12 (Senior Certificate) -
Johan Jurgens High School (South Africa)
South Africa12.2002
Skills
- Strong sales principles
- Teamwork and Collaboration
- Strong Product Knowledge
- Client Relationship Building
- Customer Service
- Active Listening
- Problem-solving abilities
- Strong understanding of Health & Safety
Age
39
Driverslicense
Full
Key skills attributes
- Extensive Customer Service Experience
- Proficient with Customer Relationship
- Strong learning style
- Team player
- Independent & proactive
- Great work ethic
Dependants
2
Immigrationstatus
Permanent Resident
Personal Information
Nationality: South African
References
- Fletcher Easysteel, Marcus Handley 027 886 5025
- Macsteel Service Centres, Gary Horne, gary.horne@macsteel.co.za, (+27) 11 871 4600
- Millennium Metals, Carrie-Ann Coetzee, milmet@milmet.co.za, (+27) 11 8142812, (+27) 83 412 5244
Hobbies and Interests
- Reading
- Family outings
Timeline
Account Manager
Fletcher Easysteel
06.2019 - Current
Customer Service Representative
Fletcher Easysteel
02.2017 - 05.2019
Customer Service/Internal Sales
Macsteel Service Centres South Africa
09.2007 - 01.2016
Internal Sales
Millennium Metals (South Africa)
07.2004 - 09.2007
Credit Controller
K.T.C Medical Collectors
07.2003 - 02.2004
Receptionist
K.T.C Medical Collectors
07.2003 - 02.2004
Grade 12 (Senior Certificate) -
Johan Jurgens High School (South Africa)
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