Renae Ashley
4 Keats Avenue, Onekawa,HKB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Platypus
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handling weekly individual results of all staff members and communicating results to upper management.
- Working with whole team to meet daily, weekly, and monthly KPI's.
Work sabbatical
06.2023 - 10.2023
After leaving the hospitality industry, I took some time away and moved out of Hawkes Bay to heal a wrist injury and spend some quality time with family.
Bartender /Barista
Boardwalk Bar and Bistro
10.2022 - 06.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Barista Shift Lead
Starbucks
06.2022 - 10.2022
- Memorized ingredients and recipes for wide variety of specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created inviting coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of all spaces.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Accurately completed barista and shift lead opening tasks with efficiency
- Opened and closed store independently and accurately completed end-of-day financial tasks worth over $2500 of cash and card transactions daily.
Sales Assistant
Kmart
01.2021 - 06.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed orders and organized product deliveries to meet customer timetables.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Opened new merchandise and stocked sales floor racks and shelves.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Responsible for training and supervision of 15-20 team members in online, curating up to 200 orders per night
Education
Bachelor of Arts - Psychology
University of Waikato
11.2025
High School Diploma -
Ashdale Secondary College
11.2015
Certificate III - Business
Australian Institute of Commerce And Technology
11.2015
Certificate II - Business
Australian Institute of Commerce And Technology
11.2014
Skills
- Store Opening and Closing
- Complaint Resolution
- Money Handling
- Delegating Assignments and Tasks
- POS Systems
- Managing Deliveries and Stock
- Workflow Optimization
- Attention to Detail
- Managing Deliveries
- Workflow Optimization
- Attention to Detail
Additional Information
References Available Upon Request
Timeline
Assistant Store Manager
Platypus
11.2023 - Current
Work sabbatical
06.2023 - 10.2023
Bartender /Barista
Boardwalk Bar and Bistro
10.2022 - 06.2023
Barista Shift Lead
Starbucks
06.2022 - 10.2022
Sales Assistant
Kmart
01.2021 - 06.2022
Bachelor of Arts - Psychology
University of Waikato
High School Diploma -
Ashdale Secondary College
Certificate III - Business
Australian Institute of Commerce And Technology
Certificate II - Business
Australian Institute of Commerce And Technology
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