Summary
Overview
Work History
Education
Skills
Timeline
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Renae Palmer

Witherlea,MBH

Summary

A well-organized professional equipped with varied experience in sales/administrative/customer service roles. Driven, with excellent client relationship-building skills and proven success in previous positions. I am detail orientated, driven to succeed and confident in my abilities to always achieve excellent results. An organised and dependable candidate successful at managing multiple priorities with a positive attitude always. A strong willingness to take on added responsibilities to meet team goals and learn. Hardworking, passionate and driven to minimize costs and learn from previous experiences and projects. I strongly believe in being able to listen to feedback an constructive criticism in order to learn and improve.

As the partner of a local builder with 20 plus years experience, although we are fairly new to Blenheim I am familiar with the industry and how important cost effectiveness and budget is for any project big or small. I have completed the accounts and admin side of the business for a number of years and thoroughly enjoyed it.

Overview

12
12
years of professional experience

Work History

Property Manager

Ray White Blenheim
08.2022 - Current
  • Management of 120 residential properties across all areas - owners, tenants, maintenance, inspections, rent arrears
  • Liaise with contractors for all maintenance and repairs
  • Portfolio scheduling of routine inspections and reporting
  • Develop and maintain positive relationships with tenants, contractors, and other stakeholders
  • Effective communication in a timely manner to both tenants and owners
  • Scheduling and completing viewings of available properties
  • Completing final and pre inspections upon commencement and ending of a lease
  • Checking rent arrears reports daily and sending the appropriate reminders
  • Stay on top of all Healthy Homes requirements for each property
  • Reference checking for potential applicants
  • Creation of all tenancy agreements being sure to use correct clauses needed to each specific tenancy
  • Stay up-to-date with national property laws and regulations
  • Participate in weekly team meetings to discuss performance within the company portfolio
  • Attend they tenancy tribunal when required
  • Handle tenant or owner complaints promptly and appropriately, calling in repairmen, and other support services.
  • Complete annual rent reviews according to local market recommendations

Administration/Receptionist

Ray White Blenheim
04.2022 - 08.2022
  • Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance with Sales and Rentals
  • Answer central telephone system and directed calls accordingly
  • Provide full administrative support to all Sales Agents within Ray White Blenheim for Sales and Purchase agreements and offers
  • Create all marketing - trade me listings, realestate.co.nz listings, flyers and window cards for all our agents residential and commercial listings
  • Meet deadlines for listings each week ensuring all relevant paperwork is signed correctly, any legalities are noted in all declarations, and sales and purchase agreements
  • Collate market reports each week and providing management with a monthly spreadsheet of sales Marlborough wide
  • Send out an up-to-date stock list weekly to all sales agents updating them on what has and hasn't been sold, price changes etc
  • Send Matterport's to our photographer for editing, and organising sold/for sale signs on our listings.

Administration/Customer Service/Social Media Marketer

Farmers Doors
08.2020 - 02.2022
  • Sole Customer service provider for Interior Designers, Joiners, Cabinet makers and Homeowners Australia Wide
  • Using internal systems to place all orders and liaise with Cabinet makers, Builders and Interior Designers
  • Marketing Farmers product at event such as HIA Homeshow, AWISA, KBDI Events, Lincoln Sentry Awards
  • Growing Farmers Social Media presence using a range of sales focused solutions
  • Building strong relationships with designers, going above and beyond to create new profiles and designs to fit their current projects
  • Organising sample boxes with a range of Farmers door profiles in our most popular colours to send out to potential clients we would love to use our product
  • Being sure to communicate effectively with staff on factory dispatch dates to meet install deadlines, and then communicating to clients proactively if these time frames needed to change.

Customer Service Consultant

Toll NQX
08.2017 - 02.2019
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions
  • Setting realistic expectations to the customer always
  • Documented customer calls in full in internal systems to minimize confusion in future calls and facilitate complete resolutions to individual issues.

Senior Solution Specialist

Telstra Business Centre Brisbane North
11.2012 - 03.2015
  • Face to face customer service providing business solutions and providing a local presence and point of contact
  • Gathered and defined customer requirements to develop clear specifications suited to their telco needs
  • Built strong relationships with existing and new customers while capturing new sales opportunities through effective and supportive communication
  • Assisted in business acquisition efforts by designing customized solutions for proposals to potential customers
  • Implemented small sales targets for my front of house team to drive sales and motivation to reach overall monthly and quarterly KPI's
  • Answering all customer enquiries over the phone and email - billing, accounts issues, recontacting and new connections
  • All admin for contracts, invoicing and internal CRM data
  • Prioritizing my workload and being highly organized to ensure all deadlines are met and sales targets exceeded
  • First front of house staff member to exceed all sales targets and remain the most consistent highest gross profit earner in our front of house department
  • Monthly and quarterly stock take of all retail products sold using ClickPOS
  • Daily use of internal Telstra systems, CRM, Microsoft office, word and Excel.

Sales Support Administrator

Telstra Business Centre Brisbane North
03.2012 - 11.2012
  • Use of all Telstra internal systems to process all sales contracts in a timely manner meeting all deadlines
  • Developed solutions to sales challenges and maximized business opportunities
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams and ensuring all these figures reflected in our CRM
  • Stock inventory monthly/quarterly
  • Building strong relationships with existing customers and Sales agents to ensure a smooth experience start to finish.

Education

New Zealand Certificate in Hairdressing Level 1 -

Christchurch Polytechnic

New Zealand Certificate in Hairdressing Level 2 -

Christchurch Polytechnic

Level 4 Certificate Property Management - NZ

NCEA Level 2 -

Christchurch Girls High School
12.2004

NCEA Level 1 -

Christchurch Girls High School
12.2003

Skills

    • Excellent communication and negotiation skills
    • Strong organizational and time-management skills
    • Ability to work independently and as part of a team
    • Positive Attitude and driven
    • Resilient and approachable
    • Easily build relationships with all people
      • Strong and clear communication
      • Easily adaptable
      • Ability to use software with ease
      • Quick learner
      • Not afraid to ask to ensure things are done correctly

Timeline

Property Manager

Ray White Blenheim
08.2022 - Current

Administration/Receptionist

Ray White Blenheim
04.2022 - 08.2022

Administration/Customer Service/Social Media Marketer

Farmers Doors
08.2020 - 02.2022

Customer Service Consultant

Toll NQX
08.2017 - 02.2019

Senior Solution Specialist

Telstra Business Centre Brisbane North
11.2012 - 03.2015

Sales Support Administrator

Telstra Business Centre Brisbane North
03.2012 - 11.2012

New Zealand Certificate in Hairdressing Level 1 -

Christchurch Polytechnic

New Zealand Certificate in Hairdressing Level 2 -

Christchurch Polytechnic

Level 4 Certificate Property Management - NZ

NCEA Level 2 -

Christchurch Girls High School

NCEA Level 1 -

Christchurch Girls High School

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