Renae Skinner
Tamworth,NSW
Summary
Detail-oriented Senior Asset Administrator with a dedicated focus on improving procedures across all business areas. With a proactive and quality-focused approach, hardworking and driven. 15 Years of experience in the telecommunications industry, out of which 10 Years were spent in a management role. Can identify, prioritise, and solve problems and organise tasks with little supervision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Asset Administrator
Homes North Community Housing
2023.09 - Current
- Management of Cyclical maintenance of assets, including termite inspections, thermostatic mixing valves and backflow prevention valves
- Oversee completion of annual property assessment schedules for one-third of asset portfolio annually.
- Compile data for regulatory mandatory reporting.
- Prepare quarterly KPI and program reports for Asset Manager to present at board meetings.
- Review and analyse data.
- Management of Building Essential Services
- Procurement management. This includes sourcing contractors, onboarding, issuing purchase orders, reviewing invoices, rendering services, and approving payments.
- Management of Annual Fire Safety Statements for required assets
Collate data monthly for Fee For Service clients to have invoices issued by Finance.
Revenue and Compliance Officer
Telstra Business Centre
2019.05 - 2023.09
- Identified accounting errors when cross-referencing documents and database information.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Input financial data and produced reports using Xero.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced financial discrepancies through transaction monitoring and management.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Maintained up-to-date knowledge of applicable dealership agreements.
- Documented customer payment interactions and account statuses for future reference.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and contacted customers with overdue accounts to address payment status.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Responded to customer inquiries and provided detailed account information.
Sales Manager
Telstra Shop Tamworth
2009.02 - 2018.12
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Sales Advisor
Telstra Shop Tamworth
2007.02 - 2009.01
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
Skills
- Internal Policy Implementation
- Compliance Reporting
- Employee Training
- Verbal and Written Communication
- Invoice Reconciliation
- Managing Files and Records
- Performance Tracking and Evaluation
- Staff Management
- Administration and Reporting
- Coaching and Mentoring
- Procedural Streamlining
- Time Management
- Proficient in Microsoft Applications including Excel, Word and PowerPoint
- Procurement Management
Accomplishments
- Named "NSW Manager of the Year" in 2012 by the Telstra Licensee Association.
- As a member of the Systems and Processes work group, developed and implemented a CRM and process change that streamlined the delivery of customer orders.
- Developed and implemented internal policy on the implementation of new products and services, brining together key stakeholders to ensure the business was proactive and quick to respond to industry change.
- Developed and implemented an electronic contract storage process, saving the business expenses on paper, printing and physical storage costs, whilst still complying with legal requirements.
Certification
- Certificate in Business Bookkeeping, The Career Academy - 2023
- Xero Certified Advisor - Xero - 2023
- Xero Payroll Advisor, Xero - 2023
Skills
- Internal Policy Implementation
- Privacy and Confidentiality
- Procedures Compliance
- Compliance Reporting
- Document Review
- Investigation Skills
- PowerPoint Presentations
- Managing Reception
- Issue and Conflict Resolution
- Employee Training
- Verbal and Written Communication
- Invoice Reconciliation
- Overseeing Employees
- Managing Files and Records
- Strategic Planning
- Performance Tracking and Evaluations
- Staff Management
- Complex Problem-Solving
Timeline
Senior Asset Administrator
Homes North Community Housing
2023.09 - Current
Revenue and Compliance Officer
Telstra Business Centre
2019.05 - 2023.09
Sales Manager
Telstra Shop Tamworth
2009.02 - 2018.12
Sales Advisor
Telstra Shop Tamworth
2007.02 - 2009.01
- Certificate in Business Bookkeeping, The Career Academy - 2023
- Xero Certified Advisor - Xero - 2023
- Xero Payroll Advisor, Xero - 2023
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