Renata Domackova
Fox Glacier
Summary
I am open-minded person who is looking forward to gain new abroad work experience and meet new people. Currently have more than 8 years experience of customer service.
Overview
9
9
years of professional experience
Work History
Motel Manager
Mt Cook View Motel
01.2023 - Current
- Check-in and check-out processes. Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Enhanced motel efficiency by assisting in daily operations, including front desk management and housekeeping coordination.
- Contributed to revenue growth by upselling motel amenities, services, and room upgrades.
Office Manager
Sebel S.r.o.
12.2019 - 08.2022
- Administrative activities, invoicing, work organization, HR agenda
- Property management, financial reports, billing
- Helping with hotel organisation and events
- Communication and meeting with clients and suppliers, project coordination, support with preparation of project plans and budgets, material demand, meeting deadlines
Assistant of the Finance Department
Invia.cz (Travel Agency)
12.2018 - 05.2019
- Assistance activities for the Finance Department according to needs
- Processing of invoices and contracts
- Communication with Travel Agencies
Assistant of Manager
Restaurant & Guesthouse Kozi Chlivek
06.2015 - 08.2018
- Front desk activities
- Customer service, online marketing
- Helping in restaurant to serve beverages and meals, cashiering
Education
Master Degree - Economics And Management
Czech University of Life Sciences Prague
Prague, Czech Republic06.2020
Bachelor Degree - Economics And Services Management
Technical University of Liberec
Liberec, Czech Republic06.2018
Skills
- Attention to detail
- Complaint Handling
- Organizational ability
- Communication skills
- Front Desk Operations
- Microsoft Office
- Empathy
- Assertiveness
Timeline
Motel Manager
Mt Cook View Motel
01.2023 - Current
Office Manager
Sebel S.r.o.
12.2019 - 08.2022
Assistant of the Finance Department
Invia.cz (Travel Agency)
12.2018 - 05.2019
Assistant of Manager
Restaurant & Guesthouse Kozi Chlivek
06.2015 - 08.2018
Master Degree - Economics And Management
Czech University of Life Sciences Prague
Bachelor Degree - Economics And Services Management
Technical University of Liberec
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