Renata Ropata
Auckland,AUK
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Auckland Operations Manager
United Cleaning Services
10.2018 - Current
- Accountable for maintain a company portfolio of 10M
- Recruited, selected, trained, assigned, scheduled, coached, and disciplined team of 4 Managers, 15 supervisors and up to 50 cleaning staff
- Developed systems and procedures to improve operational quality and team efficiency with fortnightly team meetings presenting clear monthly goals
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with work safe and ISO14001
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organization
- Assisted managers with portfolio budgets, creating profitable contracts
- Worked closely with Stakeholders and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
- Prepared and delivered quotes for tenders and new client prospects
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed and maintained relationships with external vendors and suppliers
- Analyzed and reported on key performance metrics to senior management
- Developed and implemented strategies to maximize customer satisfaction
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Couch management to with completion of monthly reports: continuous improvement, accident & incident reports, quality assurance
- Devised processes to boost long-term business success and increase profit levels
- Reported issues, presented to higher management with road map for minimizing repetition
- Managed purchasing, sales, marketing and customer account operations efficiently
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality by 15%
Operations/Growth Manager
Return
11.2017 - 09.2018
- Developed deep understanding of customer behavior and needs
- Developed, executed, and managed growth strategies to drive user acquisition, retention, and revenue growth
- Identified and analyzed key metrics to evaluate and validate growth initiatives
- Collaborated with cross-functional teams (Marketing, Sales, Product, etc.) to implement growth initiatives
- Used A/B testing, product user data, and market research to inform growth strategies
- Created reports and presenting performance metrics to senior management
- Prepared tender and business proposals
Early Childhood teacher
Little Wonder’s
03.2017 - 10.2017
- Followed daily routine
- Adapted programs to suit needs of each child and age group
- Planned innovative ways of keeping children actively engaged
- Imparted knowledge to children through fun and play
- Ensured social and emotional growth of children
- Addressed physical needs of individual child or group.
- Followed guidelines from Minister of Education
General Manager- Co-director
Tony’s Steak House and Seafood Lorne St
01.2006 - 12.2016
- Coordinated daily Front of House and Back of House restaurant operations
- Delivered superior service and maximize customer satisfaction
- Responded efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organized and supervised shifts
- Appraised staff performance and provided feedback to improve productivity
- Estimated future needs for goods, kitchen utensils and cleaning products
- Ensured compliance with sanitation and safety regulations
- Managed restaurant’s good image and suggest ways to improve it
- Controlled operational costs and identified measures to cut waste
- Created detailed reports on weekly, monthly and annual revenues and expenses
- Promoted brand in local community through word-of-mouth and restaurant events
- Created and implemented ways to reach broader audience (e.g. discounts and social media ads)
- Trained new and current employees on proper customer service practices
- Implemented policies and protocols that will maintain future restaurant operations
Administrator
Tournament Group
03.2015 - 12.2015
- organise meetings, prepare agendas and take minutes
- create, oversee, distribute and file correspondence and documents
- work on reception
- monitor and maintain equipment and supplies
- prepare and track budgets, pay bills, and do banking and invoicing
- ensure health and safety issues are addressed, including making staff aware of building safety procedures and safe work practices
- project or database management
- update websites
- research, records management and filing
Manager / Waitress
Café Melba
01.2005 - 01.2006
Sales Consultant
Yazigi Language Center
01.2003 - 01.2005
PA
Chicanos per
01.2002 - 01.2003
Education
Bachelor of Psychology & Event Management -
Auckland University of Technology (AUT)
Bachelor of Arts - Social Services
University of Santa Catarina
Florianopolis/ BrazilSkills
- Leadership
- Conflict Management
- Decision-Making
- People Management
- Deadline-Oriented
- Budget Development
- Critical Thinking Skills
- Problem Solving Skills
- Planning and Organizing
- Excellent Communication Skills
- Persuasiveness
- Delegation
- Teamwork
- Negotiation
- Adaptability
- Stress Tolerance
- Project Management
- Business Management
Timeline
Auckland Operations Manager
United Cleaning Services
10.2018 - Current
Operations/Growth Manager
Return
11.2017 - 09.2018
Early Childhood teacher
Little Wonder’s
03.2017 - 10.2017
Administrator
Tournament Group
03.2015 - 12.2015
General Manager- Co-director
Tony’s Steak House and Seafood Lorne St
01.2006 - 12.2016
Manager / Waitress
Café Melba
01.2005 - 01.2006
Sales Consultant
Yazigi Language Center
01.2003 - 01.2005
PA
Chicanos per
01.2002 - 01.2003
Bachelor of Psychology & Event Management -
Auckland University of Technology (AUT)
Bachelor of Arts - Social Services
University of Santa Catarina
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