Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Cookson

Te Puke,BOP

Summary

Dedicated cleaning professional with extensive experience at Desmar Cleaning Services, excelling in maintaining cleanliness and sanitation. Proven ability to enhance client satisfaction through exceptional customer service and effective time management. Skilled in surface maintenance and fostering teamwork, consistently delivering reliable and tailored cleaning solutions.

Overview

8
8
years of professional experience

Work History

Self Employed Cleaner

Rawhiti Horticulture
11.2023 - Current
  • Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris, and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trash cans and transported waste to collection areas.
  • Maintained a well-organized communication with HR
  • Cleaned and maintained offices and other common areas
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.
  • Strengthened teamwork with staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their requirements and establishment.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.

Private Home Cleans

Local Residents
01.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sales and Marketing Assistant

Desmar Cleaning Services
02.2023 - 11.2023
  • Assisted call-in customers with questions and orders.
  • Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
  • Supported the sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
  • Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
  • Maintained the confidentiality of customer and business information to prevent data breaches.
  • Contacted prospective customers through phone calls and emails to develop business.
  • Quality Control reports, addressing issues with both clients and staff, and resolving them.
  • Hands on support working with staff to complete deadlines for clients/business establishments.

Education

No Degree - N.Z Level 3 Career Prepation

Toi Ohomai Institute of Technology
Tauranga, NZ
02-2017

Skills

  • Skilled in maintaining cleanliness and sanitation
  • Surface maintenance
  • Domestic cleaning proficiency
  • Client support
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Customer service
  • Cleaning and sanitizing

Timeline

Self Employed Cleaner

Rawhiti Horticulture
11.2023 - Current

Sales and Marketing Assistant

Desmar Cleaning Services
02.2023 - 11.2023

Private Home Cleans

Local Residents
01.2018 - Current

No Degree - N.Z Level 3 Career Prepation

Toi Ohomai Institute of Technology

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Renee Cookson