RENEE DEAN

At EROAD, I started my career as a Customer Service Agent and shortly progressed to a new role as an Installation Coordinator.
I was the first Installation Coordinator on the team and worked closely with my manager to expand and grow into a team of 10.

My position was to manage and schedule installations across New Zealand with our contracted installers, ensuring the system is up to date and installer follow up is actioned to keep installation time frames within specified Service Level Agreements.

• Problem solving.
• Implementing changes and solutions.
• Cover management role when my manager was absent.
• In charge of allocating case work to our team members.
• First point of contact for team members and manager.
• Answered incoming calls promptly and professionally within company standards.
• Assisted customers with inquiries regarding products and services through phone, email, and chat.
• Updated customer records in the CRM system accurately with each interaction.
• Tracked orders from placement to delivery using internal systems.
• Resolved customer complaints quickly and efficiently.
• Maintained a high level of customer satisfaction by providing accurate and helpful responses.
• Experience in training agents to become Installation Coordinators who are now succeeding in their roles.
• Experience interviewing for our recent opening positions.

• Established positive relationships with parents and guardians by regularly communicating student progress.
• Led story time sessions designed to promote literacy skills among young learners.
• Facilitated group play activities that encouraged collaboration among students.
• Assisted in providing a safe and secure environment for children.
• Supervised outdoor playtime while ensuring safety regulations were followed.

• Processed cash, credit, debit, and check payments accurately and efficiently.
• Adhered to safety guidelines while operating cash registers and other equipment.
• Communicated effectively with team members to ensure smooth operation of checkout lanes.
• Ensured that all promotional materials were properly displayed at checkout counters.
• Performed opening and closing procedures for store registers as required.
• Balanced tills daily to ensure accuracy of transactions.
• Maintained cleanliness of checkout area and ensured it was well stocked at all times.
• Greeted customers in a friendly and courteous manner.

Short-term Temporary Opportunity through Randstad Recruitment in August 2021. I have been trained and now experienced in Contact Tracing, supporting the COVID-19 Response for the Ministry of Health. The CRM system I was trained to use was Salesforce.

• I did 10 weeks of work experience at SkyCity as part of my school subject 'Gateway' in 2019.