Renee Kaiwai
Taupo
Summary
Most recently I have been recovering after three separate back operations which has vastly improved my ability to return to work with no restrictions and has allowed me to start a Diploma in Veterinary Assistant and Animal Welfare.
I am experienced in supporting many people with a wide range of personal and business tasks, providing professional advice on smooth business operations and administrative support. I love working with a Team of people but can also work efficiently independent.
I absolutely love all Animals and I am looking forward to starting a new Career working with them.
Overview
16
16
years of professional experience
Work History
Personal Assistant
Property Brokers Taupo
09.2018 - 06.2021
- Greet arriving visitors, determine nature and purpose of visit and direct individuals to appropriate Sales Persons.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Complete clerical tasks, including organizing personal files and databases.
- Manage social media accounts by creating posts and responding to comments.
- Answer incoming phone calls and emails, and present urgent requests to Sales Persons for response.
Reservations Manager
Self Employed - Sacred Waters Apartments
11.2010 - 05.2018
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Monitored social media and online sources for industry trends.
- Worked with Guests to understand their needs and provide the appropriate level of service.
Medical Receptionist
Pacific Radiology
03.2008 - 11.2010
- Completed skilled administrative work to support all office staff and operational requirements.
- Managed master calendar and scheduled appointments based on optimal patient loads and clinician availability.
- Enhanced office efficiency by handling phone calls throughout the day
- Checked patient data including , demographic and health history to keep information current.
- Removed invalid computer alerts and cleaned accounts to assure information accuracy.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing all administrative tasks.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed clerical duties and tasks for clinic administration.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Customer Service Agent
Air New Zealand
01.2005 - 09.2008
- Delivered excellent customer service.
- Handled high-volumes of passenger numbers under tight time constraints.
- Followed up with customers about resolved issues and completed tasks to maintain high standards of customer service.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Wellington East Girls College
WellingtonSir George Seymour National College Of Travel
WellingtonSkills
- Interpersonal and client communications
- Interpersonal confidence
- Personal discipline
- Motivational personality
- Energetic personality
- Personal service experience
- Maintaining standards
Timeline
Personal Assistant
Property Brokers Taupo
09.2018 - 06.2021
Reservations Manager
Self Employed - Sacred Waters Apartments
11.2010 - 05.2018
Medical Receptionist
Pacific Radiology
03.2008 - 11.2010
Customer Service Agent
Air New Zealand
01.2005 - 09.2008
Wellington East Girls College
Sir George Seymour National College Of Travel
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