Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Renee Manarangi

Renee Manarangi

Supervisor
Timaru,CAN

Summary

I am a highly motivated professional with diverse educational background and extensive supervisory experience. Seeking a dynamic and challenging role to leverage exceptional conflict resolution skills in driving organizational success and growth. Committed to fostering excellence and continuously developing personally and professionally. I thrive on innovation and results, exceeding expectations through forward-thinking initiatives. Meticulous attention to detail ensures accuracy and precision in all tasks. Effective written and verbal communication skills facilitate clear conveyance of ideas, information, and instructions. Strong time management and prioritization abilities enable efficient multitasking and meeting deadlines. Natural leadership abilities inspire teamwork and collaboration. Dedicated to providing exceptional customer service and resolving inquiries with a client-centric mindset. Proficient in utilizing computer systems and software applications, with a quick learning ability for new technologies. Adaptable and quick to learn new systems, integrating them seamlessly for enhanced productivity. Skilled in conflict resolution, maintaining professionalism and diplomacy for mutually beneficial resolutions.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Supervisor

Talleys Group Timaru, Timaru
08.2018 - Current
  • Spearhead a high-performing team, orchestrating seamless operations within a fast-paced environment
  • Orchestrating workflow management, delegating tasks, and ensuring impeccable timeliness in project completion
  • Uphold rigorous standards of quality, efficiency, and safety, fostering an environment of excellence
  • Foster open lines of communication, offering unwavering support and guidance to team members
  • Expertly apply conflict resolution strategies to navigate and resolve complex interpersonal dynamics
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Achieved results by working with staff to meet established targets.

Customer Service Representative

K-Mart New Zealand
Auckland
06.2017 - 07.2018
  • Assisted customers in finding products and providing information about their features and benefits
  • Conducted stocktaking and inventory management to ensure accurate stock levels
  • Operated cash registers and processed customer transactions with a focus on accuracy and efficiency
  • Handled customer inquiries, complaints, and returns with a high level of professionalism and customer-centric approach
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Missionary Volunteer

LDS Missionary
Scottsdale, Arizona
10.2015 - 05.2017
  • Served as a dedicated volunteer for the LDS church, embracing the opportunity to make a positive impact and uplift others
  • Lived in a Native American reservation for 18 months, fully immersing myself in the community and gaining a deep understanding of their culture and traditions
  • Planned and conducted various community enrichment programs, organizing and leading educational and recreational activities that benefited residents of all ages
  • Developed strong interpersonal and communication skills while engaging with diverse individuals, fostering meaningful relationships built on trust and respect
  • Provided valuable support, mentorship, and assistance to community members in various capacities, such as offering guidance, organizing community events, and lending a helping hand where needed
  • Demonstrated cultural sensitivity and deep respect for local customs and traditions, establishing strong connections with community members and promoting unity and understanding.

Front Desk Receptionist

Tanoa International Hotel
12.2014 - 06.2015
  • Warmly greeted and checked guests into the hotel, ensuring a smooth and pleasant arrival experience
  • Effectively communicated with guests, providing recommendations and information about local attractions, dining options, and cultural events to enhance their stay
  • Responded promptly and courteously to guest inquiries, concerns, and requests, going above and beyond to ensure their needs were met
  • Managed reservations and bookings efficiently, overseeing room availability, assigning rooms, and ensuring accurate billing processes
  • Demonstrated excellent organizational skills in handling administrative tasks, including managing guest correspondence, handling mail, and maintaining accurate records
  • Effectively managed incoming calls, promptly redirecting them to the appropriate departments, and took messages when necessary
  • Collaborated with the housekeeping and maintenance teams to address guest requests and resolve any issues promptly, maintaining a high level of guest satisfaction.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Front Desk Receptionist

YHA New Zealand
Auckland
07.2012 - 08.2013
  • Provided a warm and friendly welcome to guests, ensuring efficient check-in procedures and creating a positive first impression
  • Demonstrated excellent knowledge of local attractions, transportation options, and facilities to assist guests with their inquiries and provide personalized recommendations
  • Processed payments accurately and handled cash transactions with a strong focus on attention to detail
  • Managed reservations, room assignments, and cancellations, optimizing occupancy levels and ensuring efficient allocation of available rooms
  • Proactively addressed guest inquiries, concerns, and complaints, promptly resolving issues to ensure a memorable and satisfactory stay
  • Assisted with general administrative duties, including maintaining guest records, coordinating bookings, and organizing paperwork to ensure smooth operations
  • Collaborated closely with other departments, such as housekeeping and maintenance, to ensure guests' needs were met efficiently.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Tour Guide

Polynesian Cultural Center
Laie, Hawaii
12.2010 - 05.2012
  • Delivered captivating and informative tours, regaling diverse groups of visitors with historical and cultural narratives
  • Demonstrated exceptional prowess in communication, captivating audiences and adeptly addressing inquiries
  • Customized tour content to accommodate varying demographics and preferences, ensuring unparalleled visitor engagement
  • Diligently ensured visitor safety while curating an immersive and unforgettable guest experience
  • Guided groups of up to 30 people on scheduled tours.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.

Education

High School Diploma -

Liahona High School
Tonga
04.2010 - 11.2010

First Aid Certificate -

Red Cross
Timaru
11.2022 - 11.2024

No Degree -

Brigham Young University
Hawaii
12.2011 - 07.2012

No Degree - Commercial Law

University of Auckland
Auckland, AUK
04.2001 -

Skills

    New product introductions strategies

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Timeline

First Aid Certificate -

Red Cross
11.2022 - 11.2024

Supervisor

Talleys Group Timaru, Timaru
08.2018 - Current

Customer Service Representative

K-Mart New Zealand
06.2017 - 07.2018

Missionary Volunteer

LDS Missionary
10.2015 - 05.2017

Front Desk Receptionist

Tanoa International Hotel
12.2014 - 06.2015

Front Desk Receptionist

YHA New Zealand
07.2012 - 08.2013

No Degree -

Brigham Young University
12.2011 - 07.2012

Tour Guide

Polynesian Cultural Center
12.2010 - 05.2012

High School Diploma -

Liahona High School
04.2010 - 11.2010

No Degree - Commercial Law

University of Auckland
04.2001 -

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