- Exploring various forms of art, such as photography, collage making, and occasionally, painting to nurture creativity and personal growth
- Fashion
- Crafting and DIY Projects
- I enjoy cooking for friends and family gatherings
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
Renee McCready
New Plymouth,TKI
Summary
Seeking a new career path to enrich working experience and discover new opportunities to maximise skills and talent. Having worked in team environments for the past ten years, all of which were customer service roles involving a high level of professionalism, self-management and verbal communication skills.
Overview
10
10
years of professional experience
Work History
Retail Branch Manager
Hallensteins Brothers
11.2022 - Current
- Ensured a welcoming environment for customers through diligent facility maintenance, merchandising displays, and staff appearance standards.
- Managed risk effectively by closely monitoring financial transactions and ensuring compliance with company policies.
- Conducted timely performance evaluations of staff members, offering constructive feedback for ongoing growth and success.
- Recruited high-potential candidates aligned with organizational culture resulting in a cohesive team dynamic.
- Boosted sales performance by training employees in effective selling techniques and product knowledge.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Housekeeping Assistant
Flamingo Motel
01.2022 - 10.2022
- Provided exceptional service during high-occupancy periods, maintaining quality standards despite increased demands.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and well maintained.
- Adhered strictly to safety protocols while using chemicals and equipment, reducing potential accidents or injuries on the job.
- Efficiently managed time and resources by prioritizing tasks according to urgency and importance in daily routines.
- Handled special requests from guests professionally, ensuring their needs were met promptly with courtesy and care.
- Improved overall cleanliness ratings by consistently meeting or exceeding departmental goals and expectations.
- Assisted with laundry duties, ensuring timely delivery of fresh linens and towels to guest rooms.
- Contributed to positive team morale by fostering an inclusive, supportive work environment for colleagues.
Assistant Store Manager
Hallensteins Brothers
08.2020 - 10.2021
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Implemented loss prevention tactics to deter thefts while maintaining the welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Store Manager
Jay Jays
11.2019 - 07.2020
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Waitress & Kitchen Supervisor
The Loving Hut Café & Restaurant
01.2015 - 04.2019
- Provided true customer service to ensure complete satisfaction.
- Answer questions about the menu and make recommendations when appropriate or requested.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained and displayed excellent Health & Hygiene practices.
- Trusted with managers personal car for use of purchasing and transporting weekly food shops for the café
- Assisted in training of 6 new staff members, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
New Zealand Diploma in Arts And Design (Level 5) -
Western Institute of Technology At Taranaki
New Plymouth, NZ07-2022
NZ Certificate in Foundation Skills (Level 2) -
Western Institute of Technology Taranaki
New Plymouth, TKI07.2018
NCEA Level 1 -
Spotswood College
New Plymouth, TKI01.2015
Skills
- Excellent work ethic
- Customer Service
- Resilience
- Multi-tasking
- Customer Relationships
- Friendly
- Approachable
- Verbal/written communication
- Motivated
- Store operations
- Staff Training and Development
- Attention to Detail
- Merchandise planning
- Team Player
Interests
Timeline
Retail Branch Manager
Hallensteins Brothers
11.2022 - Current
Housekeeping Assistant
Flamingo Motel
01.2022 - 10.2022
Assistant Store Manager
Hallensteins Brothers
08.2020 - 10.2021
Assistant Store Manager
Jay Jays
11.2019 - 07.2020
Waitress & Kitchen Supervisor
The Loving Hut Café & Restaurant
01.2015 - 04.2019
New Zealand Diploma in Arts And Design (Level 5) -
Western Institute of Technology At Taranaki
NZ Certificate in Foundation Skills (Level 2) -
Western Institute of Technology Taranaki
NCEA Level 1 -
Spotswood College
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