Renee Ratumu
Auckland
Summary
Dynamic and results-oriented professional with extensive experience at City Fitness Gym and Bidfood Services, excelling in customer relations and efficient time management. Demonstrated ability to enhance client satisfaction and streamline operations. Skilled in data entry and verbal communication, consistently achieving and surpassing company goals.
Overview
12
12
years of professional experience
Work History
Receptionist
City Fitness Gym
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Store Person
Bidfood Services
02.2013 - 03.2022
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Assisted in training new employees, sharing knowledge of store procedures and best practices.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
Education
Fashion Design - Level 3 & 4
Whitecliffe
Auckland, NZ01-2022
Retail Management - Level 3
NZMA
Auckland01-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Call management
- Billing and invoicing
- Courteous and professional
Timeline
Receptionist
City Fitness Gym
09.2023 - Current
Store Person
Bidfood Services
02.2013 - 03.2022
Fashion Design - Level 3 & 4
Whitecliffe
Retail Management - Level 3
NZMA
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