RENEE RATUMU
Manurewa
Summary
Ambitious, friendly, motivated team member who is passionate about fitness, people, and creating a great member experience. I bring positive energy to the gym floor, strong communication skills, and a genuine drive to help members feel welcome, supported, and motivated. Reliable, hard-working. Local in Manurewa and committed to building the kind of community vibe Flex Fitness is known for.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work History
Receptionist
City Fitness Gym
Papatoetoe
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Store Person
Bidfood Services
01.2013 - 05.2021
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Assisted in training new employees, sharing knowledge of store procedures and best practices.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
Education
WORKPLACE FIRST AID -
FA+CT
01.2025 - 01.2027
FASHION DESIGN L3 & L4 -
Whitecliffe
Manukau, Auckland 02.2022 - 09.2023
NZMA RETAIL MANAGEMENT L3 -
NZMA
Otahuhu, Auckland 01.2010 - 02.2011
SECONDARY SCHOOL -
OTAHUHU COLLEGE
Manukau, Auckland 02.2004 - 01.2009
Skills
- Well organised
- Reliable
- Member onboarding & sales
- Multitask
- High energy & positivity
- Time management
- Data entry & admin
- Verbal and written communication
References
- Agnes Williams, Manager, 020 4119 5409
- Mah Raji, work colleague, 0224145076
Timeline
WORKPLACE FIRST AID -
FA+CT
01.2025 - 01.2027
Receptionist
City Fitness Gym
09.2023 - Current
FASHION DESIGN L3 & L4 -
Whitecliffe
02.2022 - 09.2023
Store Person
Bidfood Services
01.2013 - 05.2021
NZMA RETAIL MANAGEMENT L3 -
NZMA
01.2010 - 02.2011
SECONDARY SCHOOL -
OTAHUHU COLLEGE
02.2004 - 01.2009