Renee Sanders
Waiuku,AUK
Summary
Results oriented with a passion for building and maintaining excellent customer relationships. Friendly and professional with a proud ability to tailor support style to meet the customers needs and goals. Very much self-motivated and appreciates the importance of accountability and strong communication.
Overview
3
3
years of professional experience
Work History
Customer Success Advocate
Foundever
06.2022 - Current
- Handled high volume of inbound phone calls in fast-paced environment.
- Engaged with customers over phone, asked questions and offered business solutions.
- Identified prospects and cross-sold products to customers.
- Applied creative problem solving to seller inquiries with support of partners, resources and leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Upheld security and confidentiality of documents and data within area of responsibility.
Operation Support Officer
Whakarongorau Aotearoa
07.2021 - 06.2022
- Monitoring, altering, improving and resolving issues in the frontline and operations workspaces. This role required excellent communication, attentiveness, forward thinking and computer skill.
- Training on boarded employees as they arrive and allowing time to explain and demonstrate every corner of each system used within the space. This required unmatchable understanding of each and every system, programme and process on hand and their relationship to not only eachother but the employees and service users.
- Maintaining immaculate safety precautions when handling confidential information.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Apprentice Electrician
RCR Infrastructure
- Carried out prescribed residential, commercial and industrial electrical work alongside tradesmen from a number of industries.
- Gain knowledge of scientific explanations and laws of electricity.
- Worked both independently and as part of a team to provide safe, visually appealing results within every installation, repair or removal.
Education
NCEA - Certificate of Electrical Engineering
Manukau Institute of Technology
Skills
- Customer Service
- Report Writing
- Prioritizing Workflows
- Upselling
- Relationship Building
- Compliance Requirements
- Database Management
- New Account Creation
- Client Rapport
- Issue Resolution
- Systems and Software Expertise
- Order Management
Timeline
Customer Success Advocate
Foundever
06.2022 - Current
Operation Support Officer
Whakarongorau Aotearoa
07.2021 - 06.2022
Apprentice Electrician
RCR Infrastructure
NCEA - Certificate of Electrical Engineering
Manukau Institute of Technology
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