Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Aatea Manager
Turuki Healthcare
04.2021 - Current
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Strengthened working relationships across sectors to effectively collaborate together.
Approved regular payroll submissions for employees.
Evaluated report data to proactively adjust and enhance operations.
Prepared and recommended long-range plans for development of department personnel.
Evaluated employees' strengths and assigned tasks based on experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and vulnerable whanau needs.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed and motivated employees to be productive and engaged in work.
Support Manager
Oranga Tamariki - Ministry For Children
08.2019 - 04.2021
Coached employees through day-to-day work and complex problems.
Monitored employee and customer interactions to assess quality of service.
Prepared employee schedules for maximum coverage during key hours.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Tracked and documented metrics, and evaluated trends.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Defined clear targets and objectives and communicated to other team members.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Communicated best practices among on-site and external personnel to align efforts and goals.
Senior Project Coordinator (Violence Prevention)
LeVa
03.2018 - 08.2019
Administered project management meetings to align support staff priorities with management goals.
Gathered project data and input details into Team programs.
Assisted brand identity, verifying communications aligned with marketing and public relations priorities.
Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
Communicated aesthetic requirements, material choices and tolerance changes to projects.
Organized meetings and gathered support materials.
Managed team structure, billable hours and strategic realignments.
Manager of Operations
Te Whare Marama O Mangere (Women's Refuge)
09.2014 - 03.2018
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Partnered with Stakeholders, funders and Borad of Trustees to effectively manage and budget.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Interacted well with whanau to build connections and nurture relationships.
Reduced operational risks while organizing data to forecast performance trends.
Education
Health Science - Post Graduate Certificate Health Science
University of Auckland
New Zealand
06.2025
Postgraduate Certificate - Professional Supervision
University of Auckland
Auckland, NZ
11.2021
Bachelor of Arts - Peace And Conflict Resolution Studies
Auckland University of Technology
Auckland, NZ
08.2014
Skills
Contract Development and Management
Team Leadership
Verbal and Written Communication
Staff Management
Budget Controls
Issue and Conflict Resolution
Complex Problem-Solving
Coaching and Mentoring
Cross-Functional Team Management
References
Upon request
Timeline
Aatea Manager
Turuki Healthcare
04.2021 - Current
Support Manager
Oranga Tamariki - Ministry For Children
08.2019 - 04.2021
Senior Project Coordinator (Violence Prevention)
LeVa
03.2018 - 08.2019
Manager of Operations
Te Whare Marama O Mangere (Women's Refuge)
09.2014 - 03.2018
Health Science - Post Graduate Certificate Health Science
University of Auckland
Postgraduate Certificate - Professional Supervision
University of Auckland
Bachelor of Arts - Peace And Conflict Resolution Studies