I’m a versatile and results-driven professional with a strong focus on customer service. At Total Recruitment, I excell in enhancing candidate placement and ensuring compliance, always prioritizing the needs of clients and candidates. My problem-solving skills and ability to build lasting client relationships were key to my success in driving team results. I’m known for my proactive approach and commitment to improving performance, making me a valuable asset to any team focused on exceptional service.
At Total Recruitment, a specialist in warehousing and logistics within the blue-collar industry, I have developed expertise in candidate attraction and placement. My responsibilities include managing the full recruitment process, from handling job applications, phone screenings, and interviews to ensuring candidates are fully prepared for work.
I ensure compliance across all placements by verifying visas, processing MOJ applications, reviewing ACC reports, and administering drug tests when required.
In addition to my recruitment duties, I manage a number of companies, overseeing admin and process workers, conducting regular follow-ups with both clients and candidates, performing site visits, and leading toolbox talks to maintain strong client and candidate relationships.
As the backup Accountant, I also handle financial duties in the absence of the primary accountant for payroll. I am skilled and competent in using PinVoicer.
Total Recruitment is a small, close-knit team of three consultants, managing an average of 110 temps, with a peak of 170.
At Adecco, I was hired to support the team in meeting weekly quotas, where I managed all incoming job applications, conducted phone screens and interviews, and ensured candidates were compliant for placement. I was responsible for hitting weekly targets for advertising, interviews, references, and successful placements.
Through my efforts, the total hours worked by temporary staff increased exponentially week by week, significantly contributing to the team's success. My contract was temporary, and it concluded when the branch was shut down.
I was part of the Charity Corner opening, a charity focused on supporting individuals in the community with Myalgic Encephalomyelitis (ME), Chronic Fatigue Syndrome (CFS), and related illnesses. From the ground up, I played a key role in ensuring the shop was fully health and safety compliant, recruiting and sourcing volunteers, and organizing product displays, shelving, and decor. I was responsible for all pricing, testing electrical equipment, and setting up store signage, price tags, and promotional materials. Additionally, I ensured the store was stocked and visually appealing for customers. I oversaw store operations, including opening and closing procedures, cash management, and safety compliance. I implemented daily operating procedures to maintain a clean, adequately stocked, and well-organized store, and completed daily paperwork and computer entry of sales data as established by management. As a new store, I also managed the shop's social media presence to help build traction and engage with the community.
As a shop assistant, I greeted customers, answered product inquiries, assisted with selections and purchases, and ensured a clean, organized store environment. I also helped with returns and exchanges, resolved customer issues, and maintained inventory levels by processing donations and restocking merchandise.
During the lockdown, I continued working to support the online store by managing an influx of donations. I sorted and selected clothes, and performed tasks such as culling, photography, editing, and uploading products with descriptive captions. My role contributed to the smooth operation of the online store while maintaining efficiency in the distribution process.
nce we resumed back to normal trading, I took on the role of Acting Store Manager across multiple locations, including Remuera, St. Heliers, and Epsom, overseeing daily operations.