Renee( Xuan) Wang
Rothesay Bay
Summary
Dynamic Marketing Manager at Wise Building Limited with a proven track record in developing customer engagement strategies and enhancing client relationships. Adept at problem-solving and maintaining compliance, I excel in high-pressure environments, ensuring exceptional service delivery and operational efficiency. Bilingual in English and Mandarin, I bring strong communication skills to every interaction.
Overview
20
20
years of professional experience
Work History
Marketing Manager
Wise Building Limited
04.2016 - Current
- Develop customer engagement strategies and maintain strong client relationships
- Handle inquiries and resolve issues efficiently in a fast-paced environment
- Ensure customer satisfaction by delivering high-quality service and support
Sales Consultant
Karen Walker, Smith & Caughey’s Limited
04.2014 - 01.2015
- Provided exceptional customer service in a busy retail environment
- Demonstrated resilience in handling customer queries, complaints, and high-pressure sales targets
- Maintained compliance with store policies and operational guidelines
Office Secretary & Sales
International Gift Town
03.2010 - 09.2013
- Assisted customers in a dynamic retail and office environment
- Managed bookings and travel arrangements, ensuring smooth coordination
- Communicated compliance and travel regulations effectively to clients
Bookkeeper & Assistant Manager
Pickles Trustee Ltd
06.2005 - 11.2008
- Managed customer inquiries and financial documentation with attention to detail
- Assisted in staff training and supervision, ensuring operational efficiency
Education
TESOL Advanced Certification -
University of Zhengzhou
01.2012
Bachelor of Business - International Business & Management
Auckland University of Technology
New Zealand01.2010
New Zealand Diploma in Business -
Auckland University of Technology
New Zealand01.2004
Skills
- Strong interpersonal and communication skills in both English and Mandarin
- Resilient and adaptable in high-pressure situations
- Excellent problem-solving and conflict-resolution skills
- Physically fit and able to perform demanding tasks on foot for extended periods
- Strong attention to detail, and the ability to enforce compliance standards
- Reliable and responsible, with a commitment to safety and service excellence
- Ability to work effectively in a team, and independently
References
Available upon request
Hobbies and Interests
- Yoga, Pilates, Skiing
- Travel
- Music
Languages
- Mandarin
- English
Additional Requirements
- Full New Zealand Driver’s License with reliable transport
- New Zealand Citizen
- Physically fit and able to meet the demands of a 24/7 industry
- Willing to work flexible shifts, including weekends and public holidays
Timeline
Marketing Manager
Wise Building Limited
04.2016 - Current
Sales Consultant
Karen Walker, Smith & Caughey’s Limited
04.2014 - 01.2015
Office Secretary & Sales
International Gift Town
03.2010 - 09.2013
Bookkeeper & Assistant Manager
Pickles Trustee Ltd
06.2005 - 11.2008
TESOL Advanced Certification -
University of Zhengzhou
Bachelor of Business - International Business & Management
Auckland University of Technology
New Zealand Diploma in Business -
Auckland University of Technology
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