Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rene' Steyn

North Shore , Gulf Harbour - Whangaparaoa,AUK

Summary

I am a self motivated, It is within my interest to strive to better myself to the best of my ability. With more than 15 years experience in the IT industry, I have developed a strong talent for Building trusted relationships with high valued clients. I am a very hard working, dedicated and reliable person. I believe that my work ethic will result in an excellent outcome. I work well with others and would be considered an asset to any organization.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Triton Hearing
02.2024 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Completed day-to-day duties accurately and efficiently.

M2North Key account manager / Sales Executive

IRJ SOFTWARE T/A M2NORTH
01.2018 - 12.2023
  • Overseeing and managing existing clients
  • Retain top customers
  • Developing a solid and trusting relationship with clients
  • Resolving customer issues or complaints
  • Nurture key relationships with clients
  • Spot opportunities to Upsell and cross-sell of products to current clients
  • Negotiating contracts and packages
  • Attending conferences and meetings
  • Establishing new business
  • Demonstrating and presenting products.

M2North Project assistant

IRJ SOFTWARE T/A M2NORTH
01.2016 - 12.2017
  • Provide support to the project team
  • Scheduling in project developers
  • Creating a project plan and project timelines
  • Prioritize task to meet deadlines
  • Schedule meetings and Record meeting minutes.

M2North Assistant Operations manager

IRJ SOFTWARE T/A M2NORTH
01.2014 - 12.2015
  • Supplying technical advice to guide staff
  • Monitor system for errors and resolve asap
  • Managing process
  • Running reports
  • Uploading of files.

M2North Customer Service Manager

IRJ SOFTWARE T/A M2NORTH
01.2010 - 12.2013
  • Manage 11 Call Centre service agents
  • Manage and training staff
  • Attending meeting to establish priority of projects
  • Delegating to the call center staff their responsibilities
  • Focus on customer satisfaction.

M2North Customer service agent

IRJ SOFTWARE T/A M2NORTH
04.2007 - 12.2009
  • Handle customer complaints
  • Provide solutions to customers
  • Responding to customer requests via email
  • Sending and replying to queries of buyers and suppliers
  • Contacting customers to ensure service satisfaction
  • Dealing with complaints from customers and solving unresolved issues
  • Advising account manager and sales representatives of any customer complaints.

Sales consultant

CellC
12.2006 - 03.2007
  • Achieving growth and hitting sales targets
  • Ordering of new stock and confirming stock with other branches
  • Out of box failures and bookings of cellphone repairs
  • Providing customers with information about cellphones / contracts
  • Keep track of inventory
  • Managing customer complaints
  • Ring up purchases via point of sale system.

Education

Grade 12 (Matric) -

VRYBURGER HIGH SCHOOL

Skills

  • Key Account Management
  • Building trusted relationships with clients
  • Project management
  • Team management
  • Negotiation
  • Upselling and cross-selling
  • Problem-solving
  • Time management
  • Communication
  • Product Knowledge
  • Appointment Scheduling
  • Complaint resolution
  • Data Entry
  • Multi-Task Management

Languages

English
Native/ Bilingual
Afrikaans
Native/ Bilingual

Timeline

Customer Service Representative

Triton Hearing
02.2024 - Current

M2North Key account manager / Sales Executive

IRJ SOFTWARE T/A M2NORTH
01.2018 - 12.2023

M2North Project assistant

IRJ SOFTWARE T/A M2NORTH
01.2016 - 12.2017

M2North Assistant Operations manager

IRJ SOFTWARE T/A M2NORTH
01.2014 - 12.2015

M2North Customer Service Manager

IRJ SOFTWARE T/A M2NORTH
01.2010 - 12.2013

M2North Customer service agent

IRJ SOFTWARE T/A M2NORTH
04.2007 - 12.2009

Sales consultant

CellC
12.2006 - 03.2007

Grade 12 (Matric) -

VRYBURGER HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Rene' Steyn