RENISH HADWANI
Mumbai
Summary
Versatile professional with 8 years experience in banking and insurance consulting in New Zealand, recently up skilled with certifications and a Diploma in Generative AI and Project Management. Adept at process optimization, client engagement, and risk management, now pivoting into non-technical AI applications, strategy, and project delivery. Known for bridging business expertise and emerging AI solutions to improve decision-making, streamline workflows, and drive digital transformation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Consultant
AON Insurance
08.2024 - 06.2025
- Managed claims for AON clients, including motor, marine, travel, property, contents, and commercial claims.
- Oversaw broker claims from initiation to payment, liaising with insurers for maximum settlement amounts.
- Maintained strong communication with clients and brokers, ensuring seamless claims process.
- Delivered exceptional customer service by clearly explaining claim details and providing updates.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
Claims Consultant
Vero/ANZ Insurance
08.2022 - 09.2024
- Assisted clients in securing optimal property and contents insurance through ANZ Bank, AMP Insurance, and Vero Insurance.
- Managed claims from lodging to payment, ensuring compliance with insurer requirements.
- Conducted claim investigations and prepared detailed reports.
- Analyzed complex claims to determine eligibility and compliance with policy terms.
- Maintained high service standards with effective communication and problem resolution.
- Directed claims negotiations within allowable limit of $500k and supported successful litigations for advanced issues.
Service Consultant
ANZ BANK
10.2019 - 06.2022
- Operated within finance bonus bond team, assisting customers with account wind-up.
- Provided guidance on bonus bonds Project investment scheme closure.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Guided clients in selecting financial products aligned with their needs and goals.
- Trained new team members on service protocols and best practices, fostering a supportive work environment.
Assistant Manager
Kotak Bank
05.2017 - 12.2017
- Managed portfolios for non-resident Indian customers.
- Supervised a team of 5 employees, enhancing productivity.
- Ensured transaction accuracy and compliance with banking policies.
- Built strong relationships with clients, resolving issues efficiently.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Diploma - Project Management
Open Polytechnic
Auckland, NZ12-2025
Graduate Certificate - Gen AI
Open Polytechnic
Auckland, NZ09-2025
Graduate Diploma - Applied Management
Southern Institute of Technology
Auckland New Zealand10.2019
Bachelors of Commerce - Business
Mumbai University
Mumbai India05.2016
Skills
- Generative AI & Emerging Tech: Business use-cases, AI adoption frameworks, prompt engineering, AI governance and compliance, Data Science, Machine Learning
- Project Management: Agile, Jira, Scrum Management, project planning, risk management, reporting, stakeholder communication,Project scheduling
- Business & Consulting: Claims management,Customer relationship management,Multitasking Abilities,Policy analysis, Can do Attitude
- Soft Skills: Problem-solving, adaptability, analytical thinking, Excellent communication, Portfolio management,Product knowledge
Certification
AI for Everyone, Google Deep Learning.
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Claims Consultant
AON Insurance
08.2024 - 06.2025
Claims Consultant
Vero/ANZ Insurance
08.2022 - 09.2024
Service Consultant
ANZ BANK
10.2019 - 06.2022
Assistant Manager
Kotak Bank
05.2017 - 12.2017
Diploma - Project Management
Open Polytechnic
Graduate Certificate - Gen AI
Open Polytechnic
Graduate Diploma - Applied Management
Southern Institute of Technology
Bachelors of Commerce - Business
Mumbai University