RENISH HADWANI
Auckland,Avondale
Summary
Detail-oriented Office Administrator and Banking Operations Professional with 8+ years of experience supporting corporate offices across the banking & insurance environment in New Zealand. Proven expertise in administration, documentation management, compliance support, customer coordination, reporting, and process improvement.
Highly skilled in managing high-volume workflows, liaising with internal teams and external stakeholders, and maintaining strict regulatory and quality standards. Recognised for strong organisational skills, accuracy, discretion, and the ability to support managers and teams in fast-paced office environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Consultant
Aon Insurance
08.2024 - 06.2025
- Provided end-to-end administrative and operational support for corporate insurance accounts, ensuring accurate documentation and timely case progression.
- Maintained high-volume records, reports, and correspondence in accordance with internal governance and audit standards.
- Acted as a key coordination point between clients, brokers, insurers, and internal teams, ensuring clear communication and issue follow-up.
- Improved turnaround times by 15% through better file organisation, prioritisation, and process alignment.
- Supported compliance checks, quality assurance reviews, and escalation documentation.
- Assisted with onboarding and mentoring junior staff on systems, procedures, and compliance expectations.
Claims Consultant
Suncorp Insurance
08.2022 - 06.2024
- Managed administrative workflows for multi-line portfolios (Property, Contents and Farm).
- Prepared and maintained accurate electronic records, letters, and internal reports.
- Ensured all files met regulatory, privacy, and fair-conduct requirements.
- Delivered consistent, professional communication to customers, supporting strong satisfaction outcomes.
- Identified process gaps and contributed to operational efficiency improvements.
- Collaborated with internal teams to resolve complex claim issues efficiently.
Service Consultant
ANZ Bank
03.2021 - 07.2022
- Supported daily branch and back-office banking operations, including documentation processing, account maintenance, and compliance checks.
- Assisted customers with financial products, account enquiries, and service requests.
- Ensured all transactions and records met AML/KYC and audit standards.
- Streamlined documentation processes, contributing to an 8% improvement in branch efficiency.
- Analysed customer feedback and supported continuous service improvement initiatives.
- Resolved complex client inquiries by coordinating with internal departments for timely solutions.
Education
Diploma - Project Management
Open Polytechnic
Auckland, NZ12-2025
Graduate Certificate - Gen AI
Open Polytechnic
Auckland, NZ09-2025
Graduate Diploma - Applied Management
Southern Institute of Technology
Auckland New Zealand10.2019
Bachelors of Commerce - Business
Mumbai University
Mumbai India05.2016
Skills
- Office Administration & Business Support
- Day-to-Day Office Operations
- AI Tools for Office Productivity (Gen AI)
- Document Control & Records Management
- Strong Attention to Detail
- Time Management & Organisation
- Multi-tasking in High-Volume Environments
- Data Entry & Information Accuracy
- Reporting & File Audits
- Process Improvement & Workflow Support
- Relationship Manager, Risk Analyst, Lending Officer, Customer Advisor, Fraud Analyst
- Customer-centric communication (empathetic, solutions-focused)
Certification
AI for Everyone, Google Deep Learning.
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Claims Consultant
Aon Insurance
08.2024 - 06.2025
Claims Consultant
Suncorp Insurance
08.2022 - 06.2024
Service Consultant
ANZ Bank
03.2021 - 07.2022
Graduate Certificate - Gen AI
Open Polytechnic
Graduate Diploma - Applied Management
Southern Institute of Technology
Bachelors of Commerce - Business
Mumbai University
Diploma - Project Management
Open Polytechnic