Renju Muraleedharan
Glenhome,Rotorua
Summary
Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Strategic-thinking with over 15 years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies and driving territory development.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Allcargo Logistics India Pvt Ltd
Cochin, India
02.2021 - 09.2023
- Started a new branch as an incharge and developed Export/Import business.
- Established strong relationships with vendors and suppliers to secure competitive pricing agreements.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
- Gained market share in new sales performance through aggressive team training.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Evaluated creditworthiness and current situation of each customer and follow up on payments.
Senior Sales Executive
DSV India Pvt Ltd.
Cochin, India
11.2017 - 02.2021
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Handled and prioritized high call volumes and customer inquiries.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Export Customer Support
Ap Moller Maersk
Cochin, India
07.2010 - 10.2017
- Answered incoming calls from international customers in a timely manner.
- Worked closely with freight forwarders to arrange transportation for goods being exported overseas.
- Collaborated with team members across multiple departments in order to provide an excellent level of customer service.
- Verified that all required documentation was included with each shipment before it left the warehouse.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Monitored shipments overseas until they reached their destination on time and without damage or loss.
- Coordinated with internal departments to ensure timely delivery of goods to customers abroad.
- Communicated effectively with customers via phone, email, and other channels as needed.
Export Documentation
Hapag Lloyd Global Services
Chennai, India
05.2008 - 08.2010
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Analyzed customer contracts and interpreted applicable laws governing international trade.
- Responded promptly to inquiries from customers regarding shipment status or other matters concerning exports.
- Researched and resolved discrepancies in documents including letters of credit, certificates of origin, bills of lading, invoices, and packing lists.
- Ensured accuracy in data entry into the system for each transaction per company policy.
Education
MBA - Shipping And Logistics
National Institute of Business Management
Kerala, India08.2014
BBA - Business Administration
St Thomas College of Arts And Science
Tamil Nadu, India04.2008
Higher Secondary - Commerce
Green Valley Matriculation HR Secondary School
Tamil Nadu, India03.2005
Skills
- Pipeline Management
- Business Development
- Relationship Development
- Account Management
- Business Networking
- Cold-Calling
- Contract Negotiations
Languages
- English
- Tamil
- Malayalam
Languages
English
Professional
Malayalam
Professional
Tamil
Professional
Hindi
Limited
Timeline
Business Development Manager
Allcargo Logistics India Pvt Ltd
02.2021 - 09.2023
Senior Sales Executive
DSV India Pvt Ltd.
11.2017 - 02.2021
Export Customer Support
Ap Moller Maersk
07.2010 - 10.2017
Export Documentation
Hapag Lloyd Global Services
05.2008 - 08.2010
MBA - Shipping And Logistics
National Institute of Business Management
BBA - Business Administration
St Thomas College of Arts And Science
Higher Secondary - Commerce
Green Valley Matriculation HR Secondary School
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