Renju Muraleedharan
Glenhome,Rotorua
Summary
Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Strategic-thinking with over 15 years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies and driving territory development.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Allcargo Logistics India Pvt Ltd
Cochin , India
02.2021 - 09.2023
- Started a new branch as an incharge and developed Export/Import business.
- Established strong relationships with vendors and suppliers to secure competitive pricing agreements.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
- Gained market share in new sales performance through aggressive team training.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Evaluated creditworthiness and current situation of each customer and follow up on payments.
Senior Sales Executive
DSV India Pvt Ltd.
Cochin , India
11.2017 - 02.2021
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Handled and prioritized high call volumes and customer inquiries.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Export Customer Support
Ap Moller Maersk
Cochin , India
07.2010 - 10.2017
- Answered incoming calls from international customers in a timely manner.
- Worked closely with freight forwarders to arrange transportation for goods being exported overseas.
- Collaborated with team members across multiple departments in order to provide an excellent level of customer service.
- Verified that all required documentation was included with each shipment before it left the warehouse.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Monitored shipments overseas until they reached their destination on time and without damage or loss.
- Coordinated with internal departments to ensure timely delivery of goods to customers abroad.
- Communicated effectively with customers via phone, email, and other channels as needed.
Export Documentation
Hapag Lloyd Global Services
Chennai , India
05.2008 - 08.2010
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Analyzed customer contracts and interpreted applicable laws governing international trade.
- Responded promptly to inquiries from customers regarding shipment status or other matters concerning exports.
- Researched and resolved discrepancies in documents including letters of credit, certificates of origin, bills of lading, invoices, and packing lists.
- Ensured accuracy in data entry into the system for each transaction per company policy.
Education
MBA - Shipping And Logistics
National Institute of Business Management
Kerala, India08.2014
BBA - Business Administration
St Thomas College of Arts And Science
Tamil Nadu, India04.2008
Higher Secondary - Commerce
Green Valley Matriculation HR Secondary School
Tamil Nadu, India03.2005
Skills
- Pipeline Management
- Business Development
- Relationship Development
- Account Management
- Business Networking
- Cold-Calling
- Contract Negotiations
Languages
- English
- Tamil
- Malayalam
Languages
English
Professional
Malayalam
Professional
Tamil
Professional
Hindi
Limited
Timeline
Business Development Manager
Allcargo Logistics India Pvt Ltd
02.2021 - 09.2023
Senior Sales Executive
DSV India Pvt Ltd.
11.2017 - 02.2021
Export Customer Support
Ap Moller Maersk
07.2010 - 10.2017
Export Documentation
Hapag Lloyd Global Services
05.2008 - 08.2010
MBA - Shipping And Logistics
National Institute of Business Management
BBA - Business Administration
St Thomas College of Arts And Science
Higher Secondary - Commerce
Green Valley Matriculation HR Secondary School
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