RENJU PAUL MUKKAM
Auckland,AUK
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
20
20
years of professional experience
Work History
Administration Manager
Ace Vega Technologies
08.2020 - 01.2023
- Managed Office operations /Technical /Sales /Job scheduling to concerned team
- Design AV Solutions
- Maintain and update company databases
- Prepare regular reports for Sales and Technical jobs
- Sales proposals design and submission along with technical and commercial specifications
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources
Sales Executive Account Manager
Al-Futtaim Electronics
12.2018 - 07.2020
- Support of key customers
- Maintenance of business relationships
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
Commercial Executive, Account Manager
Techhub
11.2017 - 12.2018
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Sr. Engineer
Bose UAE Trading LLC
08.2012 - 10.2017
- Monitored and evaluated engineering performance to recommend improvements.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Developed high-quality engineering designs and plans to meet industry standards.
- Led engineering teams to successfully complete projects on time and within budget.
- Performed complex calculations to analyze and optimize engineering processes.
- Documented and developed engineering procedures and processes.
- Developed comprehensive engineering documents for all projects.
InstallationEngineer
Bose India Private Limited
08.2007 - 07.2012
- Installation management and design of audio solutions.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Sales Support Engineer
Sony India Private Limited
03.2004 - 08.2007
- Product demonstration and Inhouse training, assigning jobs to concerned team.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Prepared and presented sales reports and customer profiles to upper management.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Technical staff
Sai Systems
08.2002 - 03.2004
- Diagnosed and troubleshot hardware, software and network issues.
- Designed robust improvements to applying technical knowledge and incorporating changes from senior staff.
- Created innovative solutions to meet changing market demands and future growth plans.
Education
Diploma in Electronics Engineering -
Government Poly Technic
Kottayam,kerala ,India04.2001
Pre- Degree -
St. BerchmansCollege
Changanacherry .Kerala .INdia1998
Secondary School Leaving Certificate - SSLC
St. Berchmans School
Changanacherry ,Kerala ,India1996
Skills
- PROFESSIONAL SKILLS
- Design installation, monitoring, and maintenance of audiovisual equipment
- Readiness to learn and eagerness to grow
- Problem solving abilities and resilience
- Good communication and interpersonal relationship with team
- Adaptable and flexible with working surroundings
Timeline
Administration Manager
Ace Vega Technologies
08.2020 - 01.2023
Sales Executive Account Manager
Al-Futtaim Electronics
12.2018 - 07.2020
Commercial Executive, Account Manager
Techhub
11.2017 - 12.2018
Sr. Engineer
Bose UAE Trading LLC
08.2012 - 10.2017
InstallationEngineer
Bose India Private Limited
08.2007 - 07.2012
Sales Support Engineer
Sony India Private Limited
03.2004 - 08.2007
Technical staff
Sai Systems
08.2002 - 03.2004
Diploma in Electronics Engineering -
Government Poly Technic
Pre- Degree -
St. BerchmansCollege
Secondary School Leaving Certificate - SSLC
St. Berchmans School
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