Reno Tahitahi Matiu

• From December 2021 until February 2024, I started as a Community Support Worker at Whakawhiti Ora Pai, transitioning to a full-time Social Worker upon completing my social work degree. As the sole social worker, I managed all referrals and walk-ins, addressing a wide range of needs, from advocacy to complex cases, such as suicidal ideation. My responsibilities included providing COVID isolation support, overseeing discretionary fund distribution, and ensuring compliance with COVID safety protocols. I also became proficient in Border Control Management Systems, contributing to the community's health and safety. Additionally, I provided guidance in anger management, advocacy, and other community services while managing both administrative and health-related duties.

As a Family-Centered Worker, I advocate on behalf of all clients, ensuring their needs are met through appropriate referral intakes and identifying suitable external support services. I also provide dedicated support to clients experiencing family harm, working closely with them to find the most effective interventions. Regular supervision and personal development are key aspects of my role, allowing me to continuously improve my skills and services.

For each new client, I conduct a thorough assessment to determine the best support tailored to their specific needs. This may involve collaboration with internal or external agencies, or offering direct one-on-one support until additional services are required. my reason for leaving was due to completing the last year of my BASW studies.