RENUKA DEVI
55 Joshua Carder Drive, Hobsonville,Auckland
Summary
I am an experienced Checkout and Customer Service Supervisor, and Barista, with a strong background in retail operations and customer engagement. Working in the supermarket industry for over five years, I have developed expertise in managing checkout operations, cash handling, and staff training, while ensuring seamless day-to-day operations. Being skilled in active listening, problem-solving, and effective communication, I excel at delivering outstanding customer service and efficiently resolving concerns.
A proven leader and team player, I am adept at supervising staff, optimizing workflows, and maintaining compliance with health and safety regulations. I am also proficient in POS system operations, inventory control, and the sale of regulated products.
As a barista, I have deep knowledge of coffee beans, espresso techniques, and coffee and food pairings. I am passionate about crafting high-quality beverages and enhancing customer experiences. I am committed to service excellence, efficiency, and fostering a welcoming environment.
Overview
7
7
years of professional experience
Work History
Duty Manager
Foursqaure Lancaster
Beach Haven, Auckland
09.2024 - Current
- Engaged customers with friendly smiles and knowledgeable support to promote sales and build loyalty.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Checked IDs for age-restricted purchases such as alcohol or cigarettes.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained a safe working environment by enforcing company policies and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Checkout Supervisor, Customer Service & Barista
Pak'nSave Albany
Albany
01.2023 - 05.2023
Checkout Supervisor, Customer Service & Barista
New World Birkenhead
Birkenhead
01.2018 - 01.2023
- Managing shifts and staff breaks.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Cleaned and sanitized service areas, following health and food safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Adhered to all local laws, rules, and regulations about selling lottery tickets.
- Verified customers' age before selling lottery tickets.
Education
Certificate -
Barista
12.2021
Certificate -
Liquor Controllers Certificate
12.2016
Diploma - Business Level 5
Diploma in Business
12.2015
Course -
Lotto Tops
12.2012
Skills
- Customer service
- Time management
- Cash handling
- Health and safety compliance
- Team supervision
- New employee training
- Employee engagement
- Strong leadership
- Attention to detail
- Customer service focus
- Professionalism and integrity
- Shift scheduling
Qualifications Training
- General managers Certificate, 12/24
- Liquor Controllers Certificate, 2016
- Diploma in Business Level 5, 2015
- Lotto Tops Course, 2012
- Barista Certificate, 2021
References:
- Jayendrabhai Patel
Owner Operator
Foursquare, Lancaster
0212021054
- Aum Prajuabtan
Assistant manager (checkout)
Pak'nSave Albany
0221550144
- Kokila Gounder
0211445182
Timeline
Duty Manager
Foursqaure Lancaster
09.2024 - Current
Checkout Supervisor, Customer Service & Barista
Pak'nSave Albany
01.2023 - 05.2023
Checkout Supervisor, Customer Service & Barista
New World Birkenhead
01.2018 - 01.2023
Certificate -
Barista
Certificate -
Liquor Controllers Certificate
Diploma - Business Level 5
Diploma in Business
Course -
Lotto Tops
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