Renuka Dobariya
24 Pokapu Street, Titirangi,AUK
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged skills in stock management and exceptional customer service at Expert Enterprise Limited. Supervised teams with a focus on workplace safety and efficiency, achieving a notable increase in store productivity. My expertise includes maintaining high standards of cleanliness and organization, ensuring product quality and accessibility.
Overview
7
7
years of professional experience
Work History
Grocery Assistant
Expert Enterprise Limited
Howick, Auckland
09.2023 - Current
- Ensured shelves are fully stocked with products, neatly arranged, and properly labelled.
- Organized products so that older items are in front and newer items are behind, ensuring the freshness of perishable goods.
- Assisted in receiving deliveries, counting stock, and managing inventory to ensure the store is well-stocked.
- Provided customers with information about products, including their features, prices, and any promotions.
- Assisted customers in locating products, answering questions, and helping with special requests.
- Processed customer transactions using point-of-sale(POS) systems and handle cash, credit, or debit payments.
- Ensured the store is clean and organized. including aisles. shelves, backroom storage, and work areas.
- Addressed customer complaints or concerns and provided solutions, escalating issues to supervisors when necessary.
- Follow safety procedures for handling products, and ensured food safety standards are met.
- Assisted with opening and closing the store, including counting the cash register, checking inventory, and securing the premises.
- Prepared customer orders for delivery, ensuring accuracy and timely processing.
Manager
Devikrupa Kirana Store
Nana Varachha, Surat, Gujarat, India
06.2019 - 08.2023
- Trained and supervised staff to ensure they are knowledgeable about products, customer service, and store policies.
- Created work schedules for employees, ensuring adequate staffing during peak hours.
- Ensured the store is always well-stocked, by tracking inventory levels, ordering new stock, and maintaining proper stock rotation.
- Addressed customer inquiries, provided recommendations, and resolved complaints or issues to ensure customer satisfaction.
- Ensured the store is cleaned organized and accessible for customers, with well-arranged shelves and clear signage.
- Supervised cash register operations, ensured accurate cash handling, and oversee daily cash reconciliation.
- Ensured the store is opened and closed at the correct times, following security procedures and ensuring the store is locked and secure at night.
Crew Member
JD Restaurant
Varachha Road, Surat, Gujarat, India
02.2018 - 04.2019
- Prepared and cooked meals according to recipes or specific guidelines.
- Ensured food is prepared in a timely manner and met quality standards.
- kept the kitchen cleaned and organized.
- Ensured the kitchen area complies with health and safety standards.
- Kept track of food stock levels and ensured ingredients are fresh.
- Adhered to food safety guidelines, including proper handling and storage of food.
- Cleaned and maintained kitchen appliances and cooking equipment.
Education
Bachelor of Commerce - Commerce
S. B. Garda College
Navsari, Gujarat, India04-2010
Skills
- Cleaning and sanitation
- Maintaining displays
- Shelf stocking
- Product knowledge
- Product rotation
- Stock management
- Customer service
- Food preparation
- Workplace safety
- Packaging techniques
Languages
English
Professional
Timeline
Grocery Assistant
Expert Enterprise Limited
09.2023 - Current
Manager
Devikrupa Kirana Store
06.2019 - 08.2023
Crew Member
JD Restaurant
02.2018 - 04.2019
Bachelor of Commerce - Commerce
S. B. Garda College
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