Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Renuka Gounder

Lower Hutt,Wellington

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. R Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Shona McFarlane Retirement Village
11.2008 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Education

No Degree - Aged Care, Enrolled Nurse

Polytechnic of Christchurch
Christchurch
09.2008

Skills

  • Business Development Understanding
  • Google Drive
  • Business Planning
  • Staff Management
  • Project Management
  • Time Management
  • Customer Relationship Management
  • Staff Training
  • Staff Development
  • Staff Supervision
  • Customer Service and Satisfaction
  • Training and Development
  • Microsoft Office Expertise
  • Orientating and Training
  • Reviewing Performance
  • Directing Team Members
  • Managing Multiple Priorities
  • Promotional Planning
  • Statistical Data Gathering
  • Strategic Planning
  • Policy Administration
  • Employee Performance Evaluations
  • Team Motivation
  • Performance Tracking and Evaluations
  • Talent Recruitment and Development
  • Product and Service Knowledge
  • Executive Calendars
  • Hiring and Training
  • Recruiting and Interviewing
  • Shift Coverage
  • Money Handling
  • Operational Efficiency and Safety
  • Employee Coaching and Mentoring
  • Negotiation and Conflict Resolution
  • Supplier Audits
  • Call Forwarding
  • Plan Projects
  • Overseeing Employees
  • Scheduling and Coordinating
  • Operational Excellence
  • Payroll Preparation
  • Resident Satisfaction
  • Training
  • Reporting

Timeline

Assistant Manager

Shona McFarlane Retirement Village
11.2008 - Current

No Degree - Aged Care, Enrolled Nurse

Polytechnic of Christchurch
Renuka Gounder